Principle Accountabilities

• Providing home loan solutions to customers looking to purchase property by evaluating customer’s financials.
• Taking the potential customers through our products and services as well as helping them make decisions as to what best suits their needs.
• Assisting the customers with the mortgage loan application process.
• Reviewing loan applications, verifying information, and determining eligibility.
• Onboarding new customers and assisting the customers with the initial step in the mortgage application.
• Conduct branch Home Loan marketing campaigns and participate in country-level campaigns.
• Manage customer queries and complaints by taking ownership, escalating where necessary, and resolving in a timely manner.
• Actively updating customers on changes in policy, eligibility, application status, or any other information.
• Ensure compliance with confidentiality policies throughout the process.
• Build a supportive referral network (e.g. with clients, developers, and real estate agents).
• Resolving customer issues in a timely manner.
• Achieve operational rigor excellence in all aspects of procedures and processes are undertaken to ensure satisfactory audit.
• Attending promotional events, to showcase our mortgage proposition and ensure conversion of leads derived from the activation.
• Creating weekly, monthly, and annual reports
• Other duties as assigned.

Key Competencies and Skills

General Competencies

• Effective communication an influencing skill.
• Selling and Negotiation skills.
• Good organization and administrative skills.
• Great analytical skills.
• Ability to work with minimal supervision.
• High integrity and reliable.
• A strong team player.

Technical Competencies

• Experience as a mortgage loan officer or in a similar role.
• Previous experience in sales or customer support is an asset.
• Commercial Acumen.
• Experience in development of market intelligence reports.
• Knowledge of Banking and Business Operations: Well-rounded knowledge of all the Banks’ products, operations, and processes and excellent knowledge of bank policies and procedures to consistently achieve the required compliance standard.
• Basic Credit Skills; Good knowledge of personal and business credit underwriting and portfolio management.
• Customer Service skills.

Minimum Qualifications, Knowledge and Experience

• Bachelor’s degree in Finance, Economics, Business Administration, Accounting or related field of study.
• At least 2 years’ experience in a similar role.