Requirements

Key Accountabilities:

• Hospital supplies: Monitoring daily supplies and utilities to ensure cost control and minimize wastage.
• Staffing: Checking daily staff attendance, ensuring adequate staffing for all stations (1st and 3rd Floors), and monitoring departmental profitability.
• Billing: Enhancing OP-IP conversion rates by streamlining outpatient billing, maintaining accurate OP rates, reducing discharge times, and coordinating with doctors and insurance companies for prompt approvals.
• Patient Experience: Addressing outpatient concerns from onboarding to discharge, minimizing patient complaints, and maintaining a patient feedback register.
• Med 360: Ensuring efficient operation through MED 360 with no downtime, resolving issues, maintaining backup services and data and reducing manual reporting. Achieving 100% utilization and conducting training and refresher courses.
• Security: Setting up security controls, monitoring daily attendance and performance of security personnel, addressing complaints related to security lapses, overseeing client security relations, managing surveillance equipment and access points, investigating security breaches and incidents, and handling parking management.
• Reports: Conducting daily MIS statistics for both OP and IP, and performing data analysis for clinical and non-clinical information.
• Medical Records: Ensuring medical records are up-to-date, maintaining an adequate supply of registration materials, enabling easy retrieval of patient records, and reducing wastage of registration materials.
• Insurance/Legal: Presenting and following up on insurance claims and compensation, supporting external legal agencies in handling legal matters, ensuring the follow-up and closure of all legal issues, and maintaining a register with detailed reports on all pending and closed legal matters.
• Policies and Procedures: Implementing all policies and procedures, ensuring 100% adherence to government regulations and hospital license compliance, and overseeing the development and implementation of programs and policies for outpatient services, quality assurance, and public relations.
• QMS and Lobby Management: Ensuring efficient operation with no downtime, resolving issues, maintaining backup services and data, achieving 100% utilization of QMS, conducting training and refresher courses on QMS, controlling patients and clients in the facility, and handling queries with appropriate feedback.
• Mortuary: Monitoring hygiene, ensuring compliance with government regulations, overseeing staffing, and minimizing wastage.
• Professional fees: Monitoring and controlling CMO professional fees, updating and maintaining the CMO referral register, and driving profitability in the Radiology Department.

Benefits

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field.
• Must have 5+ years of experience in healthcare administration at a reputable hospital.
• Extensive experience with medical histories, current health information, billing, insurance and legal documents, ensuring all are managed appropriately.
• Strong knowledge of healthcare regulations and compliance standards.
• Excellent leadership, communication and interpersonal skills.
• Proficient in IT.

Skills and Personal Attributes

• Ability to plan, organize, prioritize and work both collaboratively and independently to meet deadlines.
• Ability to collaborate with and influence individuals at all levels of the hospital.
• Exceptional interpersonal and patient service communication skills.
• Skilled at employing conflict resolution and service recovery strategies to resolve issues both internally and externally.
• Strong organizational and time-management skills.
• Communication skills with a problem-solving attitude.