What you’ll do

• Coordinate shift operations and allocate duties according to service needs.
• Conduct staff briefings and communicate daily priorities.
• Monitor customer service, order accuracy and service speed.
• Guide and coach staff on service procedures and workplace standards.
• Handle customer concerns and escalate issues requiring management intervention.
• Monitor attendance and ensure adequate staff coverage during shifts.
• Maintain cleanliness, hygiene and readiness of service areas.
• Monitor stock availability, report shortages and help minimise wastage.
• Support opening, closing and cash-control checks as assigned.
• Prepare shift reports and communicate outstanding issues during handovers.

What you’ll need

• Three to four years of hospitality management experience.
• Demonstrated experience supervising teams in a busy hospitality environment.
• Strong understanding of restaurant operations and customer service standards.
• Practical knowledge of shift coordination, stock monitoring and operational reporting.
• Ability to resolve customer concerns and manage competing service priorities.