Role Statement:

To welcome the guests by greeting them per the standards, responding to customer queries, and resolving issues promptly and efficiently to ensure customer satisfaction.

Key Responsibilities:

• Welcoming and greeting guests warmly as they enter, and putting them on a waiting list as necessary.
• Communicating accurate wait times.
• Managing the seating arrangement by allocating guests to tables and getting them seated at the correct table.
• Seating guests and distributing menus.
• Walk guests to their table and ensure they have menus to start perusing before a waiter or waitress takes over.
• Light cleaning around the restaurant (like wiping down menus and tables).
• Engaging with guests to ensure they’re happy with meals, drinks, and the overall service.
• Respond to complaints and help to resolve them or escalate them to the supervisor or Restaurant Manager.
• Answering phone calls and taking reservations.
• Mastering all Menus to be able to assist with any guest queries.
• Listening to and answering guest questions, concerns, and inquiries.
• Confirming the correct meal plan for guests entering the restaurant.
• Taking orders, posting bills, and serving guests.
• Following up with delayed orders with the Kitchen staff.
• Taking care of the kids and young children for safety and orderliness in the restaurant.
• Providing great customer service.
• Perform any other duties as assigned by the management.

Requirements

• Diploma in hotel Management or equivalent
• 1+ years’ experience as a waitress or hostess
• Exceptional listening and communication skills.
• A polite, engaging personality.
• Commitment to customer satisfaction and service excellence.