We are a comprehensive Human Capital Consultancy firm dedicated to helping organizations just like yours with their HR activities and work. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spend. Our Human Capital solutions, advice and guidance are uniquely designed and shaped around your exact requirements and objectives.

Gross Salary Kshs. 35,000-45,000/=)

About the Client:

Our client is a 24hours Hotel located off Thika Road offering a range of services and is seeking a vibrant and pro-active Hotel Manager responsible for providing overall leadership as well as managerial services so as to ensure optimal efficiency of hotel operations.

Summary of Duties and Responsibilities

• Fully responsible for all aspects of running the hotel, working with department heads, suppliers and stakeholders
• Will assist in staffing, hiring, scheduling of staff in all departments etc
• Ensure the hotel premises are in operative condition having met all safety regulations, health, legal and licensing requirements
• Conduct regular operations team meetings to discuss Hotel matters, sales targets, guest experience feedback, restaurant feedback and any staff issues
• Work with the purchasing officer to establish a vendor’s database which includes vendor details, pre-qualification criteria, comparative price lists, contracts and periodic assessment evaluations
• Oversee all hotel projects and Liase with contractors for their timely completion
• Oversee preparation of required financial reports, budgets and revenue forecasts.
• Responsible for new business initiatives.
• Oversee financial planning and analysis
• Monitor and motivate staff with constructive communication in a positive work environment and a shared vision of targets and career progression
• Being attentive to guests’ needs and wishes, taking opportunities to optimize the guest experience.
• ·Address complaints with a personal touch to restore customer satisfaction.
• Meeting and greeting guests with a warm welcome
• Manage the hotel’s online presence and generate an online buzz through special offers and promotions.
• Invest effort in employee engagement and retention.
• Prepare various Hotel Management Reports for the Director.
•  Any other duties that may be assigned from time to time.

Requirements

Key Qualifications

• Degree or Diploma in Business Management or any other related field.
• Minimum 3 years of relevant work experience.
• MS Office Suite proficiency in use

Competencies and Skills

• Excellent revenue management skills.
• Exceptional communication and interpersonal skills
• Excellent relationship management skills.
• Ability to work well under pressure and under minimum supervision.
• High conflict resolution skills.
• High Integrity