Phina Consultants Ltd (PCL)is a leading private company incorporated in Kenya. We seek to provide expert solutions to world class services. We provide Smart and Cost Effective Personnel Outsourcing Solutions and Immigration Support Services for Companies and Organizations Worldwide.

Key Responsibilities

• Oversee daily operations to ensure seamless guest experiences and high service standards.
• Manage and mentor hotel staff, fostering a positive and productive work environment.
• Develop and implement operational policies and procedures to enhance efficiency and guest satisfaction.
• Monitor financial performance, including budgeting, forecasting, and cost control.
• Collaborate with the marketing team to drive sales and maximize occupancy.
• Handle guest inquiries, feedback, and complaints in a professional and timely manner.
• Ensure compliance with health, safety, and regulatory standards.

Qualifications:

• Bachelor’s degree in Hospitality Management or related field
• At least five years proven experience in hotel management in a three or four star hotel.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in hotel management software and systems.
• Ability to work under pressure and handle multiple tasks simultaneously