DEPARTMENT: MANAGEMENT & ADMINISTRATION

REPORTS TO: DIRECTOR

RESPONSIBILITIES:

• Oversee Operations: Manage all facets of hotel operations including daily activities, guest services,  food and beverage, and maintenance.
• Revenue Optimization: Develop and execute strategies to enhance occupancy rates, revenue, and overall profitability.
• Customer Service Excellence: Uphold high standards of customer service by training staff and promptly addressing guest concerns in a professional manner.
• Team Leadership: Lead, motivate, and mentor a team, fostering a positive and productive work environment.
• Financial Management: Effectively manage budget and resources, ensuring financial stability and adherence to budgetary guidelines.
• Community Engagement: Cultivate and maintain strong relationships with local businesses and community members.
• Industry Awareness: Stay abreast of industry trends and best practices, implementing innovative strategies to enhance hotel performance.
• Guest Satisfaction. Resolve any guest complaints, handling all guest interactions with the highest level of hospitality and professionalism in an accurate and timely manner.
• Proactive Guest Experience. Anticipate and prevent negative guest experiences through training; communication; planning and organizing.
• Policy Compliance: Ensure consistent compliance with hotel policies, SOPs, and relevant laws and regulations.

Qualifications:

• A degree or Diploma in Hospitality Management is an asset for Graduates with a bachelor’s degree and/or diploma in hotel or another related field.
• Minimum 3 to 5 years work experience in a 3 to 5 Star Hotel Management
• Proven track record of success in increasing occupancy rates, revenue, and profitability.
• Computer literate in Microsoft applications
• Ability to work effectively under pressure and manage multiple priorities simultaneously.
• Must have a passion for delivering outstanding service.
• Ability to build trust and relationships with all levels of employees.
• Self-motivated, decisive, responsible and driven to achieve goals.
• Strong leadership, strong interpersonal skills, exceptional oral and written communication skills are essential.
• Ability to think independently, possess good judgement, proven problem-solving skills, excellent analytical skills and effective decision-making skills.