• Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues.
• Supervise and coach team members’ performance toward achieving exceptional guest service.
• Audit work of Room Attendants in assigned areas to remain consistent with Accor standards.
• Ensure cleanliness of guest corridors, rooms, and other specific areas of the hotel as assigned.
• Proactively identify potential day-to-day operational concerns, determine appropriate solutions and follow-up to ensure high service levels are maintained.
• Demonstrate Accor core values in all interactions.
• Ensure employees receive the required training and support to effectively perform their roles.
• Manage all aspects of Room Attendants’ performance including the completion of annual performance reviews.
• Assist in the preparation of preventive housekeeping maintenance reports and analyses.
• Promptly respond to guest complaints and ensure appropriate follow up activities occur and all items are documented according to standard operating procedures.
• Follow and ensure compliance with all corporate, hotel and departmental policies and procedures.
• Participate in hotel committees.
• Strict adherence to all Health & Safety training, guidelines and work practices previous that are established by Accor, local government, international bodies.
• Perform any other duties, tasks, and assignments within your department as required.

Qualifications

• Hospitality degree
• At least 2 years housekeeping experience in a luxury hotel environment required
• At least 1 year supervisory experience is preferred; basic training skills are required
• Excellent communication and organizational skills
• Ability to work well under pressure
• Experience with Property Manager and Microsoft office suite of programmes is an asset
• Demonstrated strong attention to detail and the ability to meet exacting standards
• Proven ability to focus attention on guest needs, remaining calm and courteous at all times