The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high.

About Job

• Lead and supervise the day-to-day operation of the department to ensure service standards are observed.
• Handle guest concerns and respond quickly, logging and notifying the areas of focus.
• Ensure Room Attendants are informed daily about priorities in their section
• Work closely with the maintenance team to report necessary repairs and renewals.
• Ensure a clean and safe working environment, and actively participate in health and safety initiatives.
• Conduct daily briefings with staff at floor level. Manage and supervise all tasks of his/her team.

Requirements

Qualifications

• Bachelors Degree in Hotel Management or  Diploma in Housekeeping
• At least  two (2) years of relevant experience in a similar capacity preferable in a reputable luxurious international hotel
• Good working knowledge of Opera & Microsoft Suite i.e. MS Excel, Word, & PowerPoint.
• Ability to take on a physically demanding job
• A commitment to delivering high levels of guest service and cleanliness
• Strong interpersonal and problem-solving abilities
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively and collaboratively as part of a team

Additional Information

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career
• Work and learn in a magical luxury property