Reports to :  GENERAL MANAGER

Salary          : COMPETITIVE

Oversees     :  Room Stewards, Cleaners and Laundry Attendants

Job Summary

Naro Moru River Lodge in Nyeri County is looking to recruit a mature and competent Housekeeping Supervisor able to organize their team and implement benchmarked standards to ensure hygiene is maintained in the Lodge Facilities.

Visit our website for more information: https://naromoruriverlodge.com

Responsibilities include

• Offer administrative support by resource planning, staff attendance reporting, allocating staff duties and discipline management.
• Implement room/cleaning checklists to facilitate guest room/ facility inspection after cleaning.
• To resolve guest room complaints and escalate to relevant department for corrective action.
• To maintain housekeeping supplies and inventory by minimizing wastage.
• To consistently liaise with the reception to confirm booked rooms, check outs, day occupancies and ready to sell rooms.
• Make timely requisitions for purchase of all housekeeping supplies and linen.
• Reports and safeguards lost & found property in line with Company procedures.
• Maintains proper housekeeping reports and ledgers and circulates the same to the relevant departments.
• Performs daily room checks to maintain rooming standards and follow up on repairs where needed.
• Represent the housekeeping department at the management meetings.
• Continuously trains staff on Housekeeping SOPs and keeps in the know on changing trends in the Hospitality Industry.

Qualifications

• A minimum 3 years Managerial / leadership posting in a busy hospitality establishment.
• A Certificate/ Diploma in Housekeeping & Laundry Techniques or its equivalent, from a recognized institution.
• Must have served in a supervisor position for at least 1 Year.
• Computer literacy i.e.  MS Office Suite
• Highly organized and able to delegate /multi task.
• Able to effectively communicate both verbally and in writing
• Exceptional attention to detail.
• Strong people management skills.