Key Responsibilities:

• Regularly inspect guest cottages and surrounding areas for cleanliness, hygiene, and maintenance.
• Collaborate with QA and Maintenance Managers on preventative maintenance.
• Assist the hospitality manager with guest rooming and conduct room orientations.
• Build relationships with guests through meet & greet, feedback solicitation, and engagement.
• Ensure turndown and room service meet standards and guest needs.
• Address guest comfort issues in collaboration with the Hospitality Manager.
• Manage and monitor inventory of cleaning supplies, detergents, linens, and other housekeeping materials.
• Conduct inventory checks and order supplies as needed, ensuring proper storage and safety.
• Oversee maintenance and repair of laundry equipment and schedule regular servicing.
• Regularly inspect finished laundry for quality and efficiency.
• Maintain records of inspections, cleaning schedules, and inventory.
• Assist in budget preparation and control for housekeeping and laundry departments.
• Produce clear reports and effective handovers before leave periods.
• Plan and communicate housekeeping team duties and manage leave schedules.
• Facilitate training and provide immediate feedback to team members.
• Review and train staff on SOPs, safety procedures, and emergency protocols regularly.
• Manage the performance development program for all team members.
• Participate in the recruitment process as necessary.

Qualifications:

• Must have a bachelor’s degree in hospitality.
• Must have 5+ years’ experience as housekeeping supervisor and with vast experience in laundry for a high-end hotel.
• Must be proficient in world-class housekeeping standards.
• Strong leadership and team management skills handling both housekeeping and laundry teams.
• Excellent planning, organizing, and time management abilities.