What this job can offer you

• Design and optimize global People processes (onboarding, mobility, offboarding, etc.) to reduce friction and improve quality and consistency.
• Drive automation and tooling improvements to eliminate manual work, reduce response time, and increase scalability across the People team.
• Partner with Product, Engineering, and IT to evolve internal infrastructure, HR platforms, and cross-functional workflows supporting employee lifecycle events.
• Lead complex projects and act as an escalation point for ambiguous or cross-functional operational challenges.
• Enable internal team maturity through documentation, knowledge management, and implementation of best practices.

2025 Focus Areas

• Build and implement automations across top-volume service requests (e.g., reporting line changes, time off, contract updates).
• Redesign onboarding and mobility workflows to improve employee clarity and operational handoffs.
• Establish a self-service documentation library to reduce inbound volume and increase knowledge accessibility.
• Partner with Product to evolve internal employee support tooling and reduce friction in cross-functional handoffs.

Key Performance Metrics

• Process improvement velocity: # of workflows redesigned, documented, or automated per quarter
• Operational efficiency: Reduction in manual touchpoints, duplicated work, or turnaround time across People Ops tasks
• Tool and platform adoption: % of People team enabled on key tools and workflows
• Employee experience impact: CSAT / feedback scores on People interactions and lifecycle moments
• Knowledge accessibility: Reduction in repeated inquiries due to clearer documentation and support resources

What you bring

• Experience in People Operations or HR in a global, fast-scaling environment, with a proven track record of optimizing processes and improving employee experience.
• Strong process design skills: ability to map, redesign, and document workflows for scalability and clarity.
• Proficiency with automation and HR technology (e.g., HRIS, ticketing systems, workflow automation tools such as Zapier, Workato, or native platform automations).
• Analytical mindset with the ability to interpret data and translate insights into operational improvements and measurable results.
• Project management expertise: comfortable leading cross-functional initiatives from scope definition to delivery, with clear milestones and outcomes.
• Excellent stakeholder management skills: including the ability to partner effectively with Product, Engineering, IT, and other internal teams.
• Strong written and verbal communication skills, particularly in creating clear, accessible documentation for global audiences
• Comfort with ambiguity and problem-solving: skilled at navigating complex, unclear situations and creating structure.