Job Summary
As a HR Generalist at RIANA, you will manage and execute comprehensive HR operations across the employee lifecycle while supporting strategic HR initiatives. Your responsibilities encompass talent acquisition, employee relations, performance management, learning and development, HR compliance, and operational HR management. You will serve as a trusted advisor to management and employees on all people-related matters.

Key responsibilities
RECRUITMENT & TALENT ACQUISITION

• Manage end-to-end recruitment processes including job posting, candidate sourcing, screening, interviewing and selection
• Develop innovative recruitment strategies to attract top talent aligned with organizational needs
• Coordinate with department heads to understand staffing requirements and create accurate job descriptions
• Oversee the onboarding process to ensure smooth integration of new hires into the organization
• Build and maintain relationships with recruitment agencies and other talent sources

EMPLOYEE RELATIONS & ENGAGEMENT

• Serve as the primary point of contact for employee inquiries, concerns, and grievances
• Facilitate conflict resolution and mediate workplace disputes in a fair and timely manner
• Conduct exit interviews and analyze trends to improve employee retention
• Support employee engagement initiatives and contribute to building a positive workplace culture
• Administer and analyze employee engagement surveys, recommending actionable improvements

PERFORMANCE MANAGEMENT

• Administer the performance review and development framework across the organization
• Train managers on effective performance management practices and coaching techniques
• Monitor performance review completion and quality, ensuring alignment with organizational goals
• Support the development of performance improvement plans where necessary
• Track and report on performance management metrics and trends

LEARNING & DEVELOPMENT

• Identify training needs through collaboration with department heads and performance data analysis
• Coordinate and facilitate training programs, workshops and development initiatives
• Manage the annual learning and development calendar and budget
• Evaluate training effectiveness and recommend improvements
• Support career development planning for employees

HR COMPLIANCE & ADMINISTRATION

• Maintain accurate and up-to-date employee records in compliance with Kenyan labor laws
• Ensure organizational compliance with statutory requirements including NSSF, SHA, and PAYE by supporting the payroll process.
• Develop, update and communicate HR policies and procedures
• Manage leave administration and maintain attendance records

COMPENSATION & PAYROLL SUPPORT

• Collaborate with finance team on payroll preparation and processing
• Ensure accurate capture of payroll data including new hires, terminations, and changes
• Manage benefits administration and communicate benefits information to employees
• Support annual compensation reviews and provide market benchmarking data
• Address payroll-related queries from employees

HR REPORTING & ANALYTICS

• Prepare monthly, quarterly, and annual HR reports for management and leadership
• Analyze HR metrics and trends to provide insights and recommendations
• Maintain HR dashboard with key performance indicators
• Support budget planning and monitoring for HR activities
• Generate ad-hoc reports as requested by management

Requirements
QUALIFICATION / EDUCATION & EXPERIENCE

• Minimum 3-4 years of progressive HR generalist experience
• Bachelor’s degree in Human Resource Management or related field
• Professional HR certification (CHRP or equivalent) is a MUST.
• Must be a member of IHRM.
• Prior experience in a tech industry or fast-paced environment is an advantage
• Thorough understanding of Kenyan Labor Laws, Employment Act, and HR best practices
• Demonstrated experience in full-cycle recruitment and employee relations
• Proficiency in HRIS systems and MS Office Suite