Job Purpose:

• As a HR Officer – Global Mobility & Wellness at M-KOPA, you will play a crucial role in managing employee healthcare and GLA, GPA & WIBA scheme, while supporting our global immigration and internal mobility initiatives. As a key liaison between employees and associated vendors, including insurance providers and brokers, legal counsel, and immigrations consultants, you will play a pivotal role in supporting work authorization applications for M-KOPA markets.
• This is an exciting opportunity to lead employee welfare and ensure employees always feel supported, while providing advice and recommendations that are in line with the employees’ requests.
• You will work closely with the Manager – Global Mobility and Wellness to drive impactful initiatives that enhance our employees’ experience and engagement.

What you will do:

• Employee Benefits Administration
• Perform the day-to-day administration of the staff benefits.
• Serve as the first point of contact for all benefit-related questions and work as the liaison between the employees and the insurance providers.
• Process employee status changes and qualifying events and update the details with the insurance providers within the required SLA – namely addition, deletion and upgrade of staff and their dependents.
• Planning and coordination of the quarterly review meetings for the Wellness schemes.
• Verify & maintain data relative to insurance premiums, claims and costs.
• Resolve or escalate employees’ questions and problems on benefit policies and procedures.
• Collaborate with our insurance brokers to ensure that the employee benefits are being administered appropriately.
• Report claims to the insurance provider, collate the required documentation, and follow up on claims with the insurance provider to resolution while keeping the staff up to speed on progress.
• Conduct new employee orientation sessions on Medical and GLA GPA and WIBA covers.
• Providing ongoing support and communication to employees regarding benefits, including developing and facilitating training to increase employee benefits comprehension.
• Prepare and distribute benefits and wellness communications.
• Coordinate all correspondence related to employee benefits.
• Global Mobility
• Guide and support expatriate employees through work authorization application processes, ensuring clarity on steps, required documents, and providing crucial information.
• Preparing work authorizations application documents and relevant travel documents.
• Submitting immigration application request and documents to the immigration consultants for work authorization processing.
• Maintain accurate and up-to-date visa files and advise internal stakeholders on appropriate permits and application processes.
• Monitoring work authorization expiry dates and managing renewal processes.
• Supporting expatriate employees in obtaining their statutory documents i.e tax certificate, NHIF and NSSF number.
• Staying up to date on the immigration trends and updates.
• Ensuring the organization always stays compliant to the immigration laws.

You Might be A Good Fit if:

• You have at least 2 years’ experience working in a fast paced HR office either within an insurance or intermediary environment, ideally with a focus on private healthcare and group risk.
• Knowledge of Kenya immigration laws and regulations.
• Have some experience in global mobility/immigration within a corporate setting.
• You are able to articulate technical concepts in a clear and understandable manner to colleagues without an immigration background.
• Strong customer service skills with the ability to develop sound relationships with employees and external stakeholders.
• Proficient in all Microsoft applications with a heavy emphasis on Excel and PowerPoint.
• You are a fast learner who is a critical thinker and has great attention to details.
• Ability to think intuitively, assertively and creatively.
• Work well in a fast-paced environment and able to meet and maintain strict deadlines.
• Demonstrate adaptability and flexibility in changing work scenarios.
• You possess strong project management, change management, and transformation skills.