We are seeking a dynamic and experienced Human Resource Manager to join our dynamic team and play a pivotal role in shaping the people strategy of our fast-paced, service-driven organization. This role is suited for someone who thrives in high-energy environments, has hands-on experience in HR leadership, and can deeply engage with a large workforce while driving the company’s culture and values forward.

KEY RESPONSIBILITIES:

• Talent Scouting & Recruitment
• Lead full-cycle recruitment from crafting job profiles to on-boarding and off-boarding.
• Identify, attract, and retain top talent aligned with company values and performance expectations.
• Build a strong pipeline of casual and permanent team members through proactive scouting and networking.
• Training & Development
• Design and implement regular team training programs focused on up-skilling, team coherence, and performance.
• Coordinate cross-functional learning initiatives, ensuring that staff are equipped to deliver consistent and excellent service. Performance & Culture
• Lead performance review processes, ensuring alignment with company goals.
• Foster a strong team culture rooted in accountability, excellence, and shared values.
• Champion employee engagement and contribute to building a resilient, positive workplace.
• Workforce & Labor Relations
• Maintain a deep understanding of labor laws, especially those affecting casual and minimum-wage workers.
• Manage grievances and disciplinary actions in a fair, lawful, and consistent manner.
• Ensure the company is compliant with all employment legislation and record-keeping requirements.
• HR Systems & Records
• Set up and maintain accurate employee records, contracts, schedules, and other compliance-related documentation.
• Own and optimize HR systems, ensuring data accuracy and privacy.

MINIMUM REQUIREMENTS

• Five plus (5+) years proven experience in an HR management role, ideally in a Security, Marketing, hospitality, service, or operational environment.
• Demonstrated success in managing a large and diverse workforce.
• A strong working knowledge of Kenyan labor laws and HR compliance practices
• High emotional intelligence, excellent communication, and the ability to influence and inspire people.
• Experience in talent scouting, hiring for fit, and growing internal talent.
• A systems-thinker with attention to detail, excellent organization, and strong execution ability.
• A leader who embodies our values, builds strong rapport across teams, and holds a high standard for company culture and team experience. Bachelor’s Degree in Human Resource Management, or related field.
• A Member of the IHRM-Ke.