Key Duties / Responsibilities

HR Department & HRBP Development

• Assist the Head of HR in ensuring all recruitment and staffing adhere to company policies and timelines.
• Support the development and administration of HR policies, procedures, and strategic goals.
• Participate in recruitment, onboarding, and talent acquisition processes.
• Monitor and maintain staff leave schedules and records (physical and electronic).
• Ensure employee records are updated and securely maintained.
• Assist with HR budgeting and reporting.
• Ensure compliance with statutory requirements and company policies.
• Provide payroll input support in the absence of the Head of HR.
• Participate in organizational development initiatives including change management and key employee retention.

Employee Relations and Communication

• Promote a positive employee-employer relationship and high employee morale.
• Advise line managers on employee relations and policy compliance.
• Coordinate investigations and disciplinary processes in collaboration with line managers.
• Counsel staff on employment matters.
• Facilitate employee communication channels such as feedback programs, staff meetings, and surveys.
• Support wellness, safety, discipline, and communications committees.

Human Resource Information Systems (HRIS)

• Oversee the maintenance of HRIS databases and employee-related records (physical and digital).
• Coordinate with ICT to update and manage HR intranet and internal information portals.
• Ensure accurate leave and absence data management.
• Recommend improvements for HR databases and filing systems.

Performance Management

• Implement and monitor the company’s performance management system.
• Assist line managers in reviewing job descriptions, KPIs, and performance appraisal tools.
• Address poor performance or disciplinary issues in line with policies and labor laws.
• Maintain performance-related records (physical and digital).

Learning & Development

• Conduct onboarding sessions for new employees on HR policies and contracts.
• Collaborate with managers to identify training needs and develop training calendars.
• Track training budgets and coordinate training sessions for full employee participation.
• Measure training effectiveness and evaluate skill development initiatives.
• Maintain employee learning and development records.

HR Reporting

• Prepare and analyze HR reports (daily, weekly, monthly, quarterly).
• Gather HR data and present actionable insights to management.
• Ensure all HR metrics and KPIs are tracked and reported accurately.

Professional Commitment

• Uphold company values and policies.
• Review and track progress against personal and departmental KPIs.
• Ensure accuracy and completeness of departmental reports.
• Conduct and participate in Monthly Performance Conversations (MPCs).
• Follow established SOPs and ensure compliance.

Academic and Professional Qualifications and Experience Required

• Bachelor’s degree in Human Resources, Social Sciences, or related fields.
• Certified Human Resource Professional (CHRP) qualification (mandatory); Higher National Diploma in HRM is an added advantage.
• IHRM membership (mandatory).
• Minimum 6 years of HR experience in a labor-intensive, unionized environment.
• At least 3 years of experience with HRMIS (mandatory).
• Expertise in recruitment, learning & development, performance management, compensation & benefits, HR policies, and HR analytics.
• In-depth knowledge of Kenyan labor laws and industrial relations.