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23 Dec 2025

Human Resource Operations Specialist at Jumia

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Job Description

JUMIA is an e-commerce startup with an aim to mimic Amazon’s success by delivering a wide range of items, from toys to generators across the African continent. Shortly after the startup of the business in Nigeria, JUMIA launched warehouses in four other growing countries which include: Egypt, Morocco, Kenya and Cote d’Ivoire.

Human Resource Operations Specialist

What you will be doing

Payroll

  • Manage the end-to-end payroll processing, ensuring accuracy, compliance, and timeliness
  • Work closely with external payroll providers to guarantee that payroll processing for employees adheres to local regulations.
  • Reconcile payroll discrepancies and ensure that all payroll-related queries, including those specific to Portuguese regulations, are resolved promptly.
  • Stay updated with the latest developments in payroll regulations and practices within the Portugal market.

HR Systems Management

  • Administer and maintain the HR information system (HRIS)
  • Serve as the main point of contact for system-related inquiries and issues
  • Conduct regular audits to ensure data accuracy and system integrity

Employee Data Management

  • Manage employee data, including new hires, terminations, promotions, and mobilities
  • Coordinate with various stakeholders to ensure all necessary documentation, equipment, and access are provided
  • Ensure data accuracy and completeness in the HRIS and other related systems
  • Generate reports and analytics on employee data as required

HR Analytics and Reporting

  • Compile and analyze HR data to generate meaningful insights and trends
  • Develop and maintain HR dashboards and reports for management and stakeholders
  • Identify opportunities for process improvements and data-driven decision-making
  • Prepare and submit HR-related reports to regulatory bodies as required

Compliance and Policy Management

  • Ensure compliance with local labor laws, regulations, and company policies
  • Monitor changes in employment laws and regulations, and update policies and procedures accordingly
  • Support HR audits and assist in resolving any compliance-related issues

HR Process Optimization

  • Identify opportunities to streamline and automate HR processes
  • Collaborate with HR colleagues to implement process improvements
  • Develop and maintain HR process documentation and standard operating procedures

Employee Relations Support

  • Serve as the primary point of contact for managing ticketing system
  • Support with Employee relations as per employment Act.
  • Collaborate and support the HR teams in the overall HR roadmap

What we are looking for

  • Bachelor’s degree in Human Resources, Business Administration, or a related field
  • 4+ years of experience in Payroll management and HR operations in a fast-paced environment
  • Accounting knowledge or background is a plus
  • In-depth knowledge of payroll regulations, HR processes and systems
  • Strong analytical skills with the ability to analyze data and generate meaningful insights
  • Excellent attention to detail and high level of accuracy in data management
  • Solid understanding of employment laws and regulations
  • Strong problem-solving skills and ability to work independently
  • Excellent communication and interpersonal skills
  • Ability to handle sensitive and confidential information with discretion
  • Proficiency in Microsoft Office


Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : January 12, 2026





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