What will you do?

Onboarding

•  Engage all stakeholders who have a role to play in onboarding i.e., Information Technology, Security, Unit assistant, hiring manager, etc. to ensure a coordinated and smooth onboarding experience for any new joiner
•  Develop the Country Office welcome note for any new joiner and ensure it is timely shared across the office
•  Carry out the new joiner survey at expected times and analyze the insights collected

Learning & Development

•  Manage the learning and development calendar and provide administrative support to staff and managers in the planning and delivery of L&D events and strategy.
•  Support implementation of customized learning programmes to address current and future skill and capability gaps within the country office.
•  Arrange the booking of L&D facilitators, venues, travel, accommodation, and facilities for L&D programmes and events.

Performance Management

•  Manage the performance management cycle process and monitor timely and accurate completion of the performance evaluations.
•  Facilitate the required awareness and training sessions to equip all stakeholders on performance management system, policies and processes.

Data Analytics and Reporting

•  Use HR management systems for reviewing, entering, and updating a variety of HR data including monitoring various deadlines (e.g., contract expiration, performance management, Training courses completion, etc), ensuring compliance with the established deadlines and accuracy of HR data.
•  Prepare a range of reports required for the specific area of work (e.g., learning & development activities and KPIs, training-related documents, performance management etc.) ensuring accuracy and meeting established deadlines.

Others

•  Act as the first focal point for any employee query related to onboarding, performance management and L&D. Ensure timely and qualitative case management of any query.
•  Conduct research on latest trends and best practices around L&D, onboarding, and performance management and identify improvements based on evolving needs of the organisation in these areas.
•  Coordinate and develop programs that drive employee engagement, culture, and development in the country office.
•  Support HR and Country office management to develop and update the action plan log for the Global Staff Survey to ensure implementation and continuous development to make the CO meet its objectives.
•  Coordinate the employee recognition programme by overseeing and planning the programme from communication, data analysis, award ceremony and distribution of prizes.
•  Manage and oversee long service awards programme in the country office by maintaining up to date data, communicating to staff, work with HQ to distribute and ensure the country management acknowledges the long-serving employee.
•  Support any procurement process from the vendor identification to the final payment for services received in close liaison with Procurement team.

Minimum Qualifications

Education:  Bachelor’s degree in human resource management, Public or Business Administration, Industrial Psychology or any other relevant field.

Experience: Six or more years of work experience in human resources with in-depth expertise in performance management and learning & development.

Language: Proficiency in oral and written communication in English.

Knowledge & Skills: 

• Good communication skills and understanding of HR principles and their application to respond to and resolve general HR queries.
• Ability to develop and maintain relationships with a wide range of individuals to provide a high-quality support service.
• Ability to train staff members various topics in the field of HR.
• Ability to collate and compile relevant data from a variety of sources to produce periodic reports for supervisor(s) and various units.
• Ability to work with minimum supervision and use initiative to perform administrative tasks within broad WFP guidelines and standards.