Integrated Approach When a family in Lwala, Kenya, is affected by a HEALTH CHALLENGE, like HIV, they are simultaneously impacted by FINANCIAL INSTABILITY and EDUCATIONAL BARRIERS. Our communities are not looking for vertical solutions or silver bullets. They see the causes of poor health as complex and nuanced – so do we.

Job Summary

Lwala seeks the service of a highly motivated and technically skilled ICT Assistant who will be responsible for providing comprehensive support for the ICT infrastructure and network across all offices. The person will offer onsite and offsite support to the satellite offices. He/she will work with users to ensure smooth operation maximizing network functionality and troubleshooting any issues that may arise.

Duties and Responsibilities

• Provide support to satellite offices in implementing corrective and preventive ICT solutions for day-to-day operations.
•  Install, maintain, and troubleshoot all network equipment, including computers, peripherals, and accessories.
• Conduct regular preventive maintenance on IT equipment to ensure optimal performance.
• Provide proactive and reactive IT support to LCA end users, improving network functionality and resolving technical issues.
• Collaborate with office management to maintain an accurate inventory of all IT assets and consumables.
• Deliver effective training to LCA colleagues on the use of network and computer peripherals.
• Assist in generating reports for the IT department to track performance and identify trends.
• Safeguard the integrity of the network, database, and file storage infrastructure.
• Manage user access and administer appropriate security measures.
• Maintain reliable internal and external communication systems in satellite offices.
• Actively monitor all IT equipment and infrastructure components, including computers, printers, routers, switches, internet cables, and wireless networks.
• Assist with the procurement of hardware, software, and IT support services to optimize costs and performance.
• Identify technology gaps within the organization and propose relevant solutions in consultation with the ICT team.
• Work with various satellite offices to identify their technological needs and requirements, providing guidance and recommendations on ICT solutions to meet specific needs.
• Any other task as may be assigned

Qualifications and Experience

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Certification in Networking (e.g., Cisco Certified Network Associate – CCNA) is preferred.
• Training in computer maintenance and repair is advantageous.
• Minimum of 1-2 years of experience in a similar role, preferably in an organization with multiple locations.
• Installing, maintaining, and troubleshooting network equipment, including computers, peripherals, and accessories.
• Conducting preventive maintenance on IT equipment to ensure optimal performance.
• Providing proactive and reactive IT support to end users, improving network functionality, and resolving technical issues.
• Managing user access and administering appropriate security measures.
• Delivering effective training to colleagues on the use of network and computer peripherals.
• Generating reports for the IT department to track performance and identify trends.
• Assisting with the procurement of hardware, software, and IT support services to optimize costs and performance.
• Identifying technology gaps within the organization and proposing relevant solutions in consultation with the ICT team.
• Strong understanding of networking principles and protocols
• Proven ability to diagnose and troubleshoot hardware and software issues effectively.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to users in a clear and concise manner.
• Ability to work independently and as part of a team, with a strong commitment to customer service.
• Detail-oriented with a strong commitment to accuracy and quality in work.
• Excellent problem-solving and analytical skills, with the ability to think critically and logically.
• Proficient in using Microsoft Office Suite and other relevant software applications.
• Familiarity with network monitoring and management tools preferred.
• Ability to work in an office environment and provide support to satellite offices, including occasional travel.
• Flexibility to work outside regular office hours as needed for system maintenance or emergencies.