Job Objective

• The job holder will support the design, implementation, maintenance, and security of the University’s ICT network infrastructure, ensuring reliable connectivity, data protection, and the efficient operation of systems to facilitate teaching, learning, research, and administrative functions.

Duties and Responsibilities

• Install, configure, maintain, and troubleshoot ICT infrastructure, including hardware, software, and network devices.
• Monitor and maintain endpoint security systems and network security tools.
• Assist in network expansion projects, including Wi-Fi deployment and switch upgrades.
• Support implementation of secure access controls and VPN services.
• Perform regular system backups and test recovery procedures.
• Assist in procurement processes by preparing technical specifications.
• Ensure compliance with institutional ICT security policies.
• Maintain proper documentation of network configurations, changes, and incidents.
• Support VoIP systems and structured cabling where required

Qualifications And Experience

• Bachelor in Information Technology, Computer Science or Information Systems
• Professional certifications in networking and security, such as Cisco Networking Academy certifications (e.g., CCNA), Linux System Administration (e.g., The Linux Foundation certification) and Endpoint Security certification or equivalent will be an added advantage.
• Minimum of one (1) year hands-on experience in:
• ICT support services
• LAN/WAN network administration
• Endpoint security implementation and monitoring
• Hardware and software troubleshooting
• Demonstrated experience supporting at least 50+ networked workstations in an enterprise or institutional environment.
• Experience in implementing or managing security monitoring systems (e.g., SIEM, endpoint monitoring tools).
• Exposure to VoIP systems, wireless access point configuration, and core/edge switch configuration will be an added advantage

Other Skills And Competencies

• High integrity and confidentiality standards.
• Strong analytical and problem-solving skills.
• Good communication and user engagement skills.
• Proactive and dependable.
• Commitment to continuous learning in cybersecurity and emerging technologies.