Ref No. CAK/05.10/2024
Reports to: Principal ICT Officer
Job Description

• Operating, supporting, and continual improvement of existing business applications, computer hardware and networks (LAN);
• Providing ICT user administration and support;
• Troubleshooting and repairing of hardware, operating systems and applications;
• Identifying, monitoring and recording frequently occurring problems and liaise with the users, project teams and service providers for their resolution
• Implementing computer security measures and guidelines to safeguard information against malicious or unauthorized access, modification, destruction and virus attacks by ensuring antivirus programs, patches are installed and up to date;
• Maintaining ICT equipment inventory;
• Commissioning new ICT equipment, repairing and maintaining existing equipment such as desktop PCs, laptops, printers, monitors, projectors, PABX, CCTV, Biometric, UPS, video conferencing and other computer equipment;
• Reviewing, testing and evaluating both hardware systems and software solutions to determine their efficiency, reliability, compatibility and updating them as necessary;
• Assisting in implementing of Authority’s ICT policies and procedures;
• Conducting staff awareness on technological changes and emerging cyber security risks;
• Maintaining backup of user data, CCTV and biometric data on various media; and
• Coordinating preventive maintenance processes as scheduled.
• Assisting in implementing ISMS & QMS
• Assisting in implementing ERM and BCM
• Assisting in Induction of new staff

Job Specifications

• Bachelor’s Degree in any of the following disciplines: – Computer Science/Business Information Technology, Telecommunication/Electronic Engineering or equivalent qualifications from a recognized institution;
• Certification in Microsoft NAV and CRM to be an added advantage.
• Troubleshooting skills
• Programming skills
• Presentation skills
• Interpersonal skills
• Problem solving skills
• Team work
• Multi-tasking skills; and
• Fulfilled the requirements of Chapter Six of the Constitution.