The Open University of Kenya aims to address the pressing issue of limited capacity in traditional universities by employing innovative teaching and learning methodologies, including online and distance education.

The Duties And Responsibilities Entail:

• Creating materials and presentations for training and reports.
• Performing routine system administrative tasks.
• Creating and maintaining inventory, which may include hardware, software, and various items such as laser printer cartridges and peripheral equipment.
• Assisting with the preparation of operating budgets based on estimated and actual expenditures for ICT.
• Setting up the computer prior to the new staff start date and any related moves.
• Handling the relocation of computer equipment because of office or personnel changes.
• Setting up new user accounts and email accounts.
• Troubleshooting system issues such as repairing user accounts and email accounts.
• Conducting preventive maintenance on ICT equipment.
• Receiving and responding to internal customer support requests via the ICT Service desk, ICT Hotline, emails and walk-in support.;
• Installation, configuration and ongoing usability tuning of desktop computers, peripherals equipment and software within established standards and guidelines;
• Troubleshooting and resolution of technical problems with operating systems;
• Installation and upgrades of Anti-virus, anti-malware and anti-spam as well as support;
• Preventive maintenance on hardware equipment and record keeping.
• Update and keep record of Incidents log and escalate to the relevant ICT staff and;
• Coordinates repairs of hardware with external service providers;
• Develop training materials to be used for training and orientation of staff on use of hardware, operating system and company telephones.

For Appointment To This Grade, One MUST Have: 

• A Bachelor’s degree or higher in Computer Science, Information Technology, Telecommunication engineering, or a related field from an accredited and recognized University.
• Excellent communication and presentation skills
• Problem solving skills
• Excellent interpersonal skills
• Computer literate in MS Office and other office applications
• Excellent interpersonal skills with the ability to dissimilate information in a simple clear manner
• Ability to multitask and prioritise to meet deadlines