Jocham Hospital is a leading private medical service provider situated along Mombasa/Malindi Road; after Nyali Bridge within Mombasa County.

Responsibilities

• Ensure all servers and computers join active directory and they have the right group policies before joining organization’s network.
• Install, configure, monitor and maintain all servers/computer systems i.e., operating systems, anti-virus software, productivity software (Microsoft Office), enterprise resource planning system, and any other ICT systems that may be in use in the Hospital.
• Ensure data of all computer systems are backed up both onsite and offsite and they are kept updated and optimally configured with latest software patches and database updates e.g., Anti-virus.
• Ensure availability and access to email and Internet for all the Hospital users.
• Provide first line software and hardware support to the Hospital users, and effectively manage second-line or outsourced support services as well as service & maintenance of ICT equipment.
• Serve as the ICT point of contact for third parties, i.e., ICT vendors for goods and services, on all ICT matters in the Hospital.
• Participate in reviewing, formulating and implementing the ICT Policy for the organization.
• Participate in identification and prioritization of ICT needs for the organization.
• Provide technical and operational advice, and coordinate the procurement and implementation of IT projects when the need arises.
• Carry out or organize for ICT training for users where required.
• Oversee change management and ICT technology upgrades to keep the organization at the cutting edge in ICT use.
• Manage the Hospital’s systems, websites and professional and social network portals
• Oversee ICT use and security audits and ensure addressing of all issues raised after each audit.
• Manage VOIP and Conference calls for the Hospital and ensure all the office telephone services are up at all times.

Minimum Qualifications and Experience

• Diploma or degree in Information Technology, Computer Science, Business Information System or a related discipline from a recognized institution.
• Minimum 2 years’ hands-on experience with computer networks, network administration and network installation
• Programming experience in Java, C++, PHP, PL/SQL, Crystal reports. CompTIA A+, Microsoft Certified IT Professional) is a plus
• Proven working experience as an IT Officer. Work experience in a hospital set up is an added advantage.
• Experience with databases, networks (LAN, WAN) and patch management
• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
• Knowledge of graphic designs and show level of creativity in coming up with new policies and ideas