Job Summary

To ensure smooth flow of communication through maintenance of the computer and telephone network as the need arises.

Key Responsibilities

• For both network and VoIP endpoints, to ensure proper configuration that offers proper connectivity that is secure.
• Ensure network infrastructure is secured adequately against internal and external threats.
• Monitor service uptime on all network nodes and other services and respond to downtime and security incidences.
• Troubleshoot connectivity and security issues of network nodes and VOIP endpoints.
• Aid in the design of data network, and cabling/wiring infrastructure, perform site surveys, and conduct needs analyses.
• Aid in documentation provides all necessary records for an inventory of network nodes and devices.
• Vendor management to ensure service agreements are adhered to and reconciles service requests/work orders with actual work done to ensure end-user needs and requirements are met.
• Aid in evaluation, testing, and recommending of hardware and software during the procurement process.
• Performs other duties as assigned.

Requirements

Minimum Educational Qualifications and Professional Experience

• University degree in IT or related fields.
• CCNA certification or equivalent.
• Experience in data network technologies such as routing, switching and Network Services (Telnet, SSH, NTP, DHCP, Syslog).
• Experience in structured cabling.
• Working knowledge of VOIP system.
• Certification in security courses will be an added advantage.

Personal Attributes & Competencies

• Strong problem-solving and troubleshooting skills.
• Excellent communication and customer service skills.
• Working in collaborative teams
• Ability to research on emerging issues in technology.
• Working for long hours.