Role Summary

• United Winners DT Sacco is seeking a competent and proactive ICT Officer to support and manage the organization’s ICT infrastructure, systems, and digital banking platforms. The ideal candidate will play a key role in ensuring system reliability, security, and efficient user support across the SACCO.

Key Responsibilities.

ICT Infrastructure Management

• Install, configure, and maintain computer hardware, software, systems, printers, and networks.
• Monitor and maintain computer systems and network performance.
• Ensure servers, network devices, and ICT equipment are functioning optimally.

User Support

• Provide technical support to staff on hardware and software issues.
• Respond to ICT service requests and troubleshoot system problems.
• Train users on basic ICT systems and applications.

Network Administration

• Manage LAN/WAN networks and internet connectivity.
• Monitor network performance and security.

System Administration

• Manage user accounts, access rights, and permissions.
• Maintain core systems including Core Banking System, email platforms, IP telephony, and databases.

Data Security & Backup

• Implement ICT security policies and procedures.
• Ensure regular data backups and disaster recovery readiness.
• Safeguard systems against viruses, malware, and cyber threats.

ICT Asset Management

• Maintain an up-to-date inventory of ICT equipment.
• Track usage, maintenance schedules, and asset replacements.

Documentation & Reporting

• Document ICT committee minutes, system configurations, and incidents.
• Prepare periodic ICT reports as required.

Vendor & System Management

• Coordinate with ICT vendors and service providers to resolve issues.
• Participate in system implementation, upgrades, and integrations.

Digital Banking Support

• Support digital banking platforms (mobile banking, internet banking, integrations).
• Monitor system uptime and promptly resolve customer-facing issues.

Required Qualifications and working experience:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 4 years relevant ICT experience, preferably in a financial institution or SACCO environment.
• Strong knowledge of networking, systems administration, cybersecurity practices and Software development
• Experience with Core Banking Systems and digital banking platforms is an added advantage.
• Professional certification in ICT (MCSE or MSCD or DBA or MCITP)
• Wide experience and a high level of competence in computerized information systems
• Experience in working with Navision and BC 365 ERP system.

Skills and Competencies:

• Strong communication and leadership skills
• Ability to work independently and effectively under pressure and within tight deadlines
• Extensive experience in hardware and software support and management
• Unquestionable integrity and strong ethical standards
• Ability to demonstrate strong ICT skills
• Proactive and goal oriented.