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15 Apr 2025

ICT Service Support Assistant – 2 Posts at Kenya Trade Network Agency (KenTrade)

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Job Description

Kenya Trade Network Agency (KENTRADE) is a state Agency under treasury that is mandated to facilitate cross border trade, Establish, manage and implement the Kenya National Electronic Single Window System (KNESWS). The overall objective of the National Electronic Single Window System Project is to facilitate international trade by reducing delays and lowering costs associated with clearance of goods at the Kenyan borders while maintaining the requisite controls and collection of levies, fees duties and taxes, where applicable on imports or exports. We are recruiting to fill the following positions below:

ICT Service Support Assistant – 2 Posts

Purpose for the Job

  • To provide support and guidance in the deployment, maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues

Duties and Responsibilities

  • Receive issues and log in the issues.
  • First line support.
  • Escalate issues to specialist areas.
  • Track issues/monitor and track resolution of issues up to closure.
  • Generate progress reports.
  • Troubleshooting and second line support.
  • ICT communication to users.

Minimum Academic, Professional Qualifications and Experience

  • Diploma in Information Technology or related field form a recognized institution.
  • Cisco Certified Network Associate (CCNA) or Microsoft Certified Engineer (MCSE).
  • Meets provision of chapter six of the Constitution.

Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : May 5, 2025




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