Purpose

• The ICT Specialist is responsible for delivering ICT services while driving digital innovation, data analytics, automation, and emerging technology initiatives.
• The role contributes to the design, implementation, and support of Business Intelligence solutions, Artificial Intelligence initiatives, automation projects and data analytics capabilities that support operational and strategic objectives across the Region.
• The incumbent identifies opportunities to leverage technology to improve efficiency, user experience, and organizational resilience, while also providing technical ICT support and ensuring the reliability of ICT systems and services. The position serves as a key link between ICT operations and innovation, translating operational needs into practical, technology-enabled solutions that support both strategic and humanitarian objectives.

Accountabilities & functional responsibilities

• Independently installs, maintains, repairs and monitors ICT equipment;
• Provide Level 1 and Level 2 technical support, resolving incidents and escalating issues as required;
• Ensure the availability, reliability, and optimal performance of ICT systems and services;
• Deliver ICT briefings, user training, and technical guidance to staff and colleagues;
• Prepare helpdesk reports and monitor service performance;
• Maintain accurate ICT inventories, conduct regular stock checks, and ensure adequate equipment and supply levels;
• Develop and update technical documentation, procedures, and installation records;
• Identify opportunities to leverage Artificial Intelligence (AI), Machine Learning, Data Analytics, Automation, and Internet of things (IoT) technologies to enhance operational efficiency;
• Design, develop, and maintain dashboards, data pipelines, analytical tools, and business intelligence solutions;
• Develop automation solutions using Power Automate, n8n, APIs, scripting, and related technologies;
• Build prototypes, proofs of concept, and pilot projects to address operational and humanitarian challenges;
• Design and support IoT solutions for telecommunications, logistics, facilities, security, and operational monitoring;
• Translate operational needs into practical technology-enabled solutions;
• Build partnerships with universities, innovation hubs, and technology communities to foster innovation;
• Provide training, coaching, and technical support on AI, automation, analytics, and digital transformation initiatives.

Professional experience required

• Bachelor’s degree in computer science, Information Technology, Data Science, Information Systems, Artificial Intelligence, Engineering, or a related field;
• Minimum 5 years of experience in ICT, Data Analytics, Digital Transformation, AI, Automation, or Innovation-related roles;
• Professional certifications in Power BI, AI Engineering, Azure AI Fundamentals, Google Data Analytics, Data Science, Machine Learning, IoT, or related fields are an added advantage;
• Knowledge of Artificial Intelligence, Generative AI, applied Machine Learning, and data analytics concepts;
• Experience with Python, SQL, data analysis tools, and database management;
• Hands-on experience with workflow automation platforms such as Power Automate, n8n, Make, or equivalent solutions;
• Understanding of API integrations, automation frameworks, and digital workflow solutions;
• Familiar with IoT technologies, sensor-based systems, and open-source platforms;
• Knowledge of cloud technologies and services, including Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP).

What we offer

• Diverse and humanitarian-minded workforce;
• An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide;
• Training opportunities
• Flexible work schedule.