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30 Aug 2023

ICT Support Engineer, Graduate School of Media & Communications at Aga Khan University Hospital

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Job Description

Aga Khan University Hospitals in Karachi, Pakistan and Nairobi, Kenya are private, not-for-profit institutions providing high quality health care. The Main Hospitals serve as the principal sites for clinical training for the University’s Medical Colleges and Schools of Nursing and Midwifery in Pakistan and East Africa. Our Vision of Aga Khan University Hospital, Nairobi is to be the premier, tertiary, teaching and referral health care facility in sub-Saharan Africa. ​For over fifty years, Aga Khan University Hospital, Nairobi (AKUH) has been taking care of families in East Africa. As a private, not-for-profit hospital, we strive to provide access to quality healthcare to all who need it. At AKUH, patients are our first priority. Our team of medical professionals, faculty and staff are here to provide you and your loved ones with the highest standards of healthcare. We are committed to working together to ensure that you and your family receive outstanding medical services, first-rate facilities and compassionate care. The Aga Khan University Hospital, Nairobi has set the standard for comprehensive healthcare and modern medical education in East Africa. Our dedicated staff, advanced facilities and state-of-the-art technologies have earned the hospital great reputation as a leading medical institution and teaching hospital in the region, and beyond. Patients benefit from our unique team-based approach to car​e, which enables you to benefit from the diverse expertise of our entire team of medical professionals. As the teaching hospital for Aga Khan University’s Medical College and School of Nursing and Midwifery, we practice an evidence-based approach to medicine, driven by the cutting-edge research conducted by our experienced faculty members. Our approach to care is guided by our core principles of Quality, Access, Impact and Relevance.​

Responsibilities:

  • Planning in Liaison with the Technical Operations Manager and IT Manager to ensure proper support of off campus and on campus faculty, staff and students by making routine checks and connections
  • Ensure that all ICT equipment are working properly so as to ensure good service delivery
  • Responsible for Installation of Operating Systems and application software on all end user PCS as per University requirements.
  • Ensure that tickets are logged on ITSM for accountability and follow ups.
  • Actively participate in Audio Visual support services at the University Centre
  • Ensure that Hardware for end users is properly distributed, upgraded as case may be, and give a complete inventory.
  • Responsible for proper Equipment tracking for ease of Asset audit
  • Ensure faculty and students are set up appropriately in the VLE system
  • Populate the VLE system with course content as required by instructors and tutors
  • Support the development of digital online asynchronous content.
  • Train students on how to access virtual learning environment and upload assignments, how to access school email and resetting possworks off campus.
  • Operate, monitor, adust audio, video lighting and broadcast equipment to ensure consistent quality.
  • Convert audio and video records to digital formats for editing on computers.

Requirements:

  • Diploma in Information Technology
  • A degree in relevant field is an added advantage.
  • Diploma or related training in Studio Operations and Broadcase
  • 4 years  experience in ICT support & 2 years experience in Studio (Radio & TV) maintance skills.
  • Minumum of 2 years experience in Virtual Learning Environment principles and practicalities position
  • Studio Operation skills
  • Excellent communication skills both written and oral
  • Good interpersonal relations
  • Ability to convey facts clearly


Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 11 September. 2023





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