KEY SPECIFIC RESPONSIBILITIES

• ICT Governance & Delivery
• Drive ICT project execution by providing technical input, provisioning systems, conducting UAT,  supporting rollouts, and coordinating upgrades/patches with vendors.
• Strengthen ICT governance through enforcement of policies, change management controls, asset and  configuration documentation, licenses, and compliance with organizational values, code of conduct,  and procedures.
• Manage vendor and service performance by overseeing SLAs, maintenance contracts, system support  activities, and performing delegated duties in the absence of the HICT.
• Digital Transformation & Analytics
• Strengthen data and systems integrity by ensuring security, availability, accessibility, data extraction  capability, system performance, and seamless data integration across business functions.
• Drive digital innovation through development and management of BI dashboards, analytics reports,  cloud platforms, APIs, and contribution to new digital applications and system functionalities.
• Expand and automate the digital ecosystem by deploying and managing digital platforms, automation  tools, and the Document Management System to enhance operational efficiency and customer  experience.
• Systems & Infrastructure Operations.
• Manage core infrastructure by installing, configuring, and maintaining servers, storage, virtualization,  operating systems, databases, middleware, and network connectivity (LAN/WAN, VPNs, Wi-Fi,  bandwidth).
• Sustain system performance and security through monitoring uptime/capacity, managing user  accounts and directory services, executing antivirus, patching, firmware updates, upgrades, and  preventive maintenance, while maintaining configuration baselines and documentation.
• Ensure business continuity by managing backups, restores, and system recovery processes, and  providing technical evaluations to support procurement and optimization of ICT infrastructure.
• ICT Security & Compliance
• Strengthen security posture by configuring and managing firewalls, antivirus/endpoint protection, enforcing  access controls and user roles, applying security patches, hardening systems, and administering  corporate email (Office 365).
• Protect organizational data through encryption, secure storage, backups, vulnerability remediation,  monitoring logs/alerts, troubleshooting application issues, and supporting incident response.
• Drive compliance and governance by supporting system updates, user training, change management, and  ensuring adherence to ISO 27001, Data Protection Act, internal ICT policies, and facilitating  internal/external security audits.
• ICT Service Delivery & Resilience
• Deliver operational reliability by running CBS EOD/EOM/EOY processes, generating exception  reports, administering core systems (CBS, ERP, HR, CRM), performing system health checks, tuning  performance, and monitoring databases.
• Resolve service disruptions by troubleshooting and resolving system, network, application, and  database incidents within SLAs, maintaining help desk tickets, conducting RCA, providing end-user  support/training, maintaining a knowledge base, and identifying procedural gaps and training needs.
• Strengthen business continuity and resilience by ensuring system redundancy, executing backups  and DR procedures, maintaining DR infrastructure (replication/failover), conducting regular BCP/DR  tests and restore drills, and meeting defined RTO/RPO targets.

KEY QUALIFICATIONS 

• Bachelor’s degree Information Technology, Computer science, or a related field.
• At least 3 years of experience in system administration or IT support roles, preferably in financial  services.
• Certifications relevant to ICT project management and at least 3 of the below certifications:
• CompTIA Server+ for hardware/software support fundamentals.
• In-depth knowledge of Windows Server (Active Directory, Group Policy).
• CompTIA Network+ – for basic networking and infrastructure.
• Microsoft Certified: Windows Server or Azure Fundamentals.
• Cisco Certified Network Associate (CCNA) – basic routing/switching skills.
• ITIL Foundation Certificate – in IT service management.