Job Responsibilities:

• Provide first-line technical support for hardware, software, email, printers and network issues.
• Install, configure and troubleshoot computers, laptops, mobile devices and peripherals.
• Assist in maintaining LAN, wireless networks, Microsoft 365 and business applications.
• Support user account administration and password management.
• Maintain ICT asset inventories and software licence records.
• Support antivirus management, system updates, backups and cybersecurity initiatives.
• Maintain ICT documentation and prepare periodic ICT reports.
• Support ICT projects and perform any other ICT-related duties assigned.

Requirements:

• Diploma in Information Technology, Computer Science, Information Systems or a related field.
• Minimum of two (2) years’ relevant ICT support experience.
• Working knowledge of Microsoft
• Windows, Microsoft 365 and networking.
• Knowledge of ICT security principles.
• Professional certifications such as CompTIA A+, Network+, Microsoft or CCNA will be an added advantage.