Mission Description

• To provide quality customer service and facilitate clearance of Clients cargo.
• Handle the day-to- day operational relationship with the Client
• Receive orders from Clients (tariffs already validated through a quotation). In case of new business (new or existing client), a new quotation will be issued by Sales department
• Request for missing documentation and more detailed instructions, if necessary, from the Client.
• Inform the Client of the file processing progress in real time (standard or specific report, according to quotation)

Manage the file processing

• Update the Client and the IFFOS on the file processing progress and update the monitoring software on the status of each file
• Receive and open operation files on a daily basis.
• Share shipment status with Clients on a daily basis.
• Mitigate on disputes on behalf of Clients, i.e. drafting KPA waiver letters on additional charges
• Share loading, pre-alerts on a daily basis
• Share TEU projection with the transport team every month
• Update SPOT & way in real time.
• Ensure demurrage notification/recovery is done on receipt of shipping line detention invoice.
• Avail all files with disputes/issues to the immediate supervisor for action.
• Once shipment is cleared process, draft invoice and forward file for billing

Alert/Inform Management

• Alert the Client in case of operational issues (potential or real) and escalate to the IFFOS the issues that you are unable to handle

Profile

• Diploma in Clearing and Forwarding
• East Africa Freight Forwarding Practicing Certificate (EAFFPC) will be an added advantage
• Knowledge of Single Customs Territory
• 3 years of experience in Clearing & Forwarding or related field