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12 Oct 2023

Implementation Consultant at Infobip

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Job Description

Since 2006, our mission has been to create seamless mobile interactions between businesses and people. An integral part of the A2P messaging evolution, Infobip is committed to creating solutions that just work. We believe it’s what’s on the inside that counts, it’s why we built our A2P SMS platform from the ground up. Our unique culture fuels continuous innovation at the platform’s core, allowing full control of security and service quality down to the deepest interaction. 50+ worldwide offices represent our vision of being truly local, everywhere. Operating a platform on a globally-distributed proprietary cloud, possessing the knowledge of telco regulations and best messaging practices is the only way to build elevated mobile experiences, helping enterprises and mobile operators innovate. Today, our platform is used by over 60% of the population, making it the largest network of its kind and the only full-stack cPaaS globally.

Summary

  • Implementation Consultant is an individual contributor role in the region that plays a vital role in crafting exceptional customer experiences by delivering tailored solutions and nurturing innovation. Person in this role participates in the activities for Infobip’s solution proposals, owns the solution design, delivery and integrations, improvement of the current solutions. To deliver the desired business results, Implementation consultant collaborate with the HQ and regional teams and act as technical opportunity leads or assist the more experienced colleagues. They independently manage opportunities from initiation to delivery, making resource allocation decisions autonomously or in consultation with senior colleagues based on project complexity.
  • Implementation Consultant an act as a generalist and perform all the activities listed below, or can be specialized in one or more areas, such as CX consultancy, partnerships, solution and product or industry specialization.

Responsibilities

Help customers and/or partners understand the value of Infobip solutions and services

  • Understand the customers’ businesses, knowing exactly which of our solutions and products can help them evolve their business
  • Design new and innovative solutions to meet customers’ business needs
  • Provide technical support to sales from discovery till financial win of assigned projects with focus on more complex customers within the region
  • Collect the technical requirements and design technical solutions and service integration plans
  • Handle technical and security questionnaires
  • Conduct captivating demos and POCs
  • Conduct scoping exercises and provide service quote estimation

Implement solutions for new and existing customers

  • Deliver comprehensive and precise technical documentation
  • Configure/customize Infobip solutions to meet customer’s business requirements
  • Ensure all projects are delivered on time, within scope and budget, and exceeding customer expectations
  • Conduct consulting and solution enablement sessions for customers and document with meeting minutes summaries.
  • Create conversational workflows and strategies (natural dialog flows, wireframes and templates) for Answers and other Infobip products

Contribute to internal initiatives and focus on continuous development

  • Document solutions and best practices and share them within the department (e.g. through active participation in the Community of Practice)
  • Have an overview of market feature requirements and provide feedback to steer the development of products’ features
  • Maintain a comprehensive understanding of Infobip’s products and solutions, both technically and commercially, staying updated on changes and upgrades

Requirements

Qualifications required:

  • 3+ years of experience in solution engineering, systems applications consulting or presales and/or
  • 2+ years in Consultant role with Infobip Professional Services
  • Bachelor or Master degree in computer science or technology

 

Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 31 October. 2023




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