Job Purpose Statement: Organize, conduct & evaluate training & development programmes to enhance organizational and individual performance of operational personnel and commercial customers.

Responsibilities

• Design and Inflight Service training programs in compliance with Industry standards, Organizational needs and staff development needs.
• Organize training logistics including preparation of learning material and venue arrangements
• Conduct training needs assessment to Identify training and development needs
• Deliver training programs in areas of Inflight Service and other relevant staff development courses in accordance with the approved syllabi/curriculum
• Prepare, administer, mark examinations, and communicate results
• Prepare reports on all trainings conducted to enable continuous evaluation of training
• Issue certificates to qualified participants
• Prepare and submit accurate and complete training records within the stipulated time
• Review training materials to reflect company standards, regulatory requirements and applicable industry standards.
• Maintain competency, qualification and where required certified in the subject matter required to deliver
• Act as internal consultant in subject matter areas and support in driving organization change
• Participate in the development and sharing of annual training calendar in liaison with relevant managers
• Create a learning culture by always engaging learners and their managers.
• Collect participants feedback on delivered learning solutions and ensure regular evolution training
• Monitor and evaluate implementation of the trainings to ensure effective transfer of skills and identify further training needs to continuously improve performance (Level3).
• Support in the development, monitoring and implementation of e-learning in subject matter areas.
• Deliver commercial training programs to contribute to the achievement of revenue generation.
• Conduct service checks for crew in accordance with OME

Job Requirements

• Bachelor’s Degree/Diploma
• Excellent communication, interpersonal and presentation skills
• Leading self
• Instructional design and delivery skills
• Motivational skills
• Three (3) years of relevant experience as purser.

Additional Details

• Analytical skills with good judgement
• Interpersonal understanding
• Self confidence
• Ability to work under pressure
• Self- control
• Leadership skills
• Strong work ethics
• Teamwork and cooperation