Job Summary:

The position is responsible for managing and maintaining KCIC’s IT infrastructure, systems, and technology resources to ensure efficient and secure operation.

Key Responsibilities

• Coordinate the development and implementation of ICT strategies, policies and procedures in line with the organizational strategic objectives;
• Develop and implement the ICT budget and annual work plan;
• Administration of network infrastructure, server hardware and operating systems;
• Implement and manage cybersecurity measures to protect ICT resources as per KCIC ICT security policies, procedures and standards;
• Conduct regular system backups and implement data recovery plans as per KCIC ICT policies and procedures;
• Coordinate database management to optimize data performance;
• Manage and maintain KCIC website in collaboration with web designers and developers;
• Provide technical support to end-users and train staff on hardware and software systems;
• Administer and maintain the ERP system and monitor system performance for proactive maintenance to enhance efficiency in operations and ensure data integrity;
• Develop technical specifications for installation and maintenance of software and hardware to ensure optimal performance;
• Maintain inventory of all ICT assets, including computers, servers, and software licenses.
• Manage all ICT projects defining their scope, objectives, timelines and budgets for successful implementation;
• Provide technical support to programme clients in collaboration with the Business leads;
• Management the performance and competency development of ICT staff.

Requirements

Qualifications

•  Bachelor’s degree in Computer Science, Information Technology, or a related field.
•  Relevant IT certifications such as CompTIA Network+, CompTIA Security, ITIL, Cisco
• Certified Network Associate (CCNA), Microsoft Certified Solutions Expert (MCSE), OR Microsoft Certified: Azure Database Administrator Associate are desirable.

Experience

•  Minimum of 6 years of experience in ICT management or a similar role.
•  Proven experience in network and system administration.
•  Experience in providing technical support and training to end-users.
•  Experience in managing SQL Server databases and WordPress websites.
•  Familiarity with ERP systems and their administration.
•  Proficiency in managing and troubleshooting Windows Server and MacOS.
•  Strong knowledge of network infrastructure, including servers, routers, and switches.
•  Experience with data backup, disaster recovery solutions, and cybersecurity measures.
•  Experience in SQL Server database management, including performance tuning and disaster recovery.
•  Proficiency in managing WordPress websites, including security and customization.
•  Knowledge of ERP systems and their maintenance.
•  Experience in managing IT projects, including system upgrades, installations, and migrations.
•  Ability to create and manage IT department budgets and identify cost-saving opportunities.

Functional Skills

• Analytical and Problem-solving skills
• Communication skills
• Negotiation skills
• Records management skills
• Planning, coordination and organization skills

Behavioral Skills

• Professionalism
• Interpersonal
• Creativity and innovation
• Adaptability and Reliability
• Teamwork