Job Summary:

The Information Communication Technology Officer will be responsible for system administration, database administration, network administration and user support services. The position also handles software installation, configuration, design, data migration, monitoring system performance, system security, backups, troubleshooting, and data recovery, to ensure that the Institute leverages in technology for efficient and effective delivery of services.

KEY DUTIES AND RESPONSIBILITIES

• Implementation of an effective QMS in the department;
• Draft and implement ICT maintenance schedules;
• Support in the process of receiving, installing, configuration, certification of new or upgrading of the ICT Systems and equipment;
• Monitor the detection and reporting on ICT equipment performance;
• Draft and implement risk register in the section;
• Draft data backup schedules;
• Update the corporate database and website;
• Implement ICT work plans, procurement plans and budgets for the section;
• Draft and submit hardware/software specifications to inform the procurement of ICT goods and services;
• Install, configure and maintain hardware and software systems;
• Configure local area network, wide area network and telecommunication facilities;
• Manage the Active Directory and e-mail system;
• Install, configure and maintain telephone lines/extensions;
• Update inventory of ICT equipment;
• Implement and monitor the firewall policies and rules;
• Maintain interfaces between various ICT systems;
• Draft quarterly progress reports on ICT activities;
• Control access to network and server rooms;
• Monitor network traffic and ensure adequate speeds and capacity are met;
• Install and configure assorted software, documentation of configuration systems; troubleshooting any reported system problems;
• Participate in commissioning new ICT equipment, repairing and maintaining;
• Assist in staff awareness on technological changes and emerging cyber security risks; and
• Commission new ICT equipment, repair and maintain existing equipment such as desktop PCs, laptops, printers, monitors, projectors, PABX, CCTV, Biometric, UPS and other computer equipment.

PERSON SPECIFICATIONS

For appointment to this grade, an officer must have: –

• Bachelor degree in any of the following disciplines: – Computer Science, Information Science, Information and Communication Technology, Business Management and Information Technology or equivalent qualification from a recognized institution;
• Registered by a relevant professional body/society where applicable;
• Proficiency in computer applications; and
• Meet the requirements of Chapter 6 of the Constitution of Kenya

SKILLS AND COMPETENCIES

•  Interpersonal skills;
• Conceptual skills;
• Report writing skills;
• Team building skills;
• Computer Skills;
• Communication Skills;
• Time management; and
• Resilience Skills