3 Sep 2019

Information, Communication and Technology Specialist at SOS Children’s Villages International

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Mission of the position:

The ICT Support Specialist is responsible for IO ESAF international Branch Office, supporting users with Microsoft cloud services, Network and connectivity support and related ICT administrative works in IB Nairobi office.

In cooperation with the Regional ICT Director/Advisor, the ICT support specialist is mainly responsible for the smooth running of cloud based SOS business apps ensuring users get maximum benefits from them.

Key performance areas and main responsibilities:

  • Manage and Troubleshoot ICT Infrastructure
  • Install and configure computer hardware operating systems and applications
  • Monitor and maintain Network systems and End User Devices
  • Engaged with staff or clients through a series of actions, either face-to-face or over virtual platform, to support, set up systems or resolve issues
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • Troubleshoot various Office 365 issues including connectivity and mobility
  • Support the roll-out of cloud based applications and services
  • Support Co-workers
  • New user setup and orientation including installing and configuring workstations, software, telephone services, network printing, etc.
  • Providing end-user support for all workstations, laptop/desktop based hardware, applications and services
  • consulting and educate end users in system requirements and design solutions
  • New user setup and orientation including installing and configuring workstations, software, telephone services, network printing, etc.

Liaise and manage service provides

Liaise with service providers and vendors to make sure service quality up to the agreed standard (ISP, maintenance etc.)

Planning and Budgeting

Special Authority of the Co-worker:

  • Administrative access to all computers via MS Intune.
  • Access to the rooms where the network cabinets reside.


Educational background:

  • BSc degree in Computer Sciences
  • Certified in networking and Security (CCNA)
  • Certified in Microsoft (MCSE/MCSA or equivalent).

Technical competencies:

  • Advanced Knowledge in Microsoft windows server and client operating systems
  • Basic knowledge in software defined (SD) networking such as Cisco Meraki.
  • Hands on experience on Microsoft Office 365 services
  • Hands on Experience on Microsoft Azure Cloud infrastructure
  • Hands on Experience on Microsoft Intune and Enterprise Mobility Suit

Management competencies:

  • Experience to create Annual ICT plan and monitoring ICT budget expenditures
  • Solid experience in ICT hardware and software acquisition and management
  • Professional communications skills

Work experience:

  • Relevant four years and above ICT experience

We offer

  • The opportunity to work in one of the largest International Non-Profit Organisations on Child Care, in a position with a varied scope of tasks and responsibilities directly impacting on the development of the organisation in achieving its strategic goals

To contribute to our meaningful mission: “We build families for children in need, we help them shape their own futures and we share in the development of their communities

How to Apply

If you believe you are the right candidate for any of the above position, please send your detailed curriculum vitae (CV), and photocopies of academic certificates.

Applications should be submitted electronically indicating the position you are applying for in the subject line and send to the address given. All applications should be submitted not later than 14 September 2019.

Applications that are late, do not have a CV or certificates attached will be disqualified. Only shortlisted candidates will be contacted. E-mail applications should bear the reference number of the position in the subject line of the email.

E-mail: Applications including at least three traceable referees should be sent electronically to: [email protected]

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