Tenwek Hospital is a Christian community committed to excellence in compassionate healthcare, spiritual ministry, and training for service to the glory of God.” The hospital was founded in 1937 by missionaries from World Gospel Mission and has since grown to be a leading teaching and referral hospital in the region and one of the largest mission hospitals in Africa. It is a non-profit faith-based organization, a ministry of Africa Gospel Church and in partnership with World Gospel Mission. It has a capacity of 300 beds and offers a wide-range of quality and affordable primary and specialized healthcare services. Through partnerships with various organizations, long term and visiting physicians (Facilitated through Samaritan’s Purse), provide Tenwek patients with expertise in hospital care, out-patient treatment (Supported through USAID), and HIV/AIDS care through the PEPFAR program.

Job Summary:

Reporting to Systems Administrator, the ICT Officer will ensure overall ICT support for Tenwek Hospital offices and supported sites on all ICT functions ensuring smooth, problem free and well-documented systems to ensure the goals of Tenwek Hospital strategic plan are in progress.

Key Responsibilities and Duties

• Consistent and timely troubleshooting support provided to the College and personnel
• Proactive assessment of user needs in terms of software and applications and installation of the same on computers for all relevant users
• Maintain and troubleshoot all network and computer related issues
• Integrate security, physical control solutions for all confidential data and systems
• Monitor performance and manage parameters to provide fast responses to front-end users
• Integrate and configure computer networking for best performance
• Troubleshoot and repair of hardware, operating systems and applications
• Monitor and maintain computer systems and networks
• Identify security gaps and provide relevant solutions.
• Test and evaluate all new technology including M&E systems e.g. database systems, websites etc.
• Enhance the office IT system through appropriate upgrades and advise on changes or improvements required.
• Help install and support of all ICT hardware and software; ensuring applications support including hardware/Software Installations
• Receiving logs requests for support from users and respond to the requests in a logical and prioritised manner
• Ensuring all work is carried out and documented in accordance with required standards, methods and procedures
• Providing guidance and advice to staff on policy issues related to ICT equipment safety and maintain confidentiality and
• observe data protection guidelines of the organisation
• Ensuring monitoring progress of requests for support and ensure users and other interested parties are kept informed
• Carries out any other reasonable duties within the overall function commensurate with the level of responsibilities of the position
• Carrying out general maintenance to hardware in regards to cleaning and ensuring smooth functionality
• Ability to train other staff in ICT function to handle basic support matters
• Assets management support and distribution accountability
• Server support functions and minor AD functionality
• Any other related duties assigned by your supervisor.

QUALIFICATIONS, KNOWLEDGE, AND SKILLS

• A degree in Information Technology or Diploma in Information Technology with at least 3 Years relevant experience
• Proficiency in the use of ICT particularly in development of web‐based solutions, maintenance of websites and working with databases.
• Excellent use of MS Office packages and office automation solutions
• Experience in the Windows Server and Linux Server Administration
• Experience in networking, software& hardware maintenance
• Demonstrable experience in the development and implementation of web and mobile based solutions
• Good organisation, interpersonal, negotiation and high level of computer skills, including excellent knowledge of
• Microsoft Office applications and ERP systems.