The U.S. Embassy to Kenya opened in 1964. Through sixteen Ambassadors since then, the Embassy has enriched the ties between the American and Kenyan people and served the needs of Americans in and around this East African hub.

MAJOR DUTIES AND RESPONSIBILITIES

70% of Time

• Provides Tier I and II support for OpenNet and ClassNet users as assigned.  Provides application support including for the State Archiving and Message Retrieval Toolset (SMART).  Assists with network operations and management, circuit management and troubleshooting, desktop and peripheral troubleshooting and support, C-PKI card management, account management, backup and recovery management, help-desk support, deployment of new computers and peripherals, and all components of IT assurance and security management.  The IMA is required to serve on the IRM Duty Roster, meaning that the incumbent will be on-call to provide emergency after hours support and assistance on a rotational basis.  The IMA will follow the IRM duty SOPs and will come in as needed to troubleshoot critical problems, retrieve high-precedence telegrams, and to provide other assistance as directed.

10% OF TIME

• Provides support for mobile device management and troubleshooting.  Assists with managing and maintaining inventory controls as needed.  Works with ISC team to ensure that devices are updated and capable to meet user needs.

10% OF TIME

• Provides assistance with managing and maintaining the telephone and radio programs as needed.  Ensures that user requests are answered and that services are functioning.  Assists with managing and maintaining inventory controls as needed.  Escorts outside technicians into the demarcation point or telephone frame room as needed. 

10% OF TIME

• Administers and maintains IT inventory and ITCOM inventory.  Ensures proper receiving, transferring and disposal procedures are followed.  Assists the primary inventory clerk with annual inventory requirements. Contributes to office knowledgebase and performs other duties as assigned.

Requirements

EXPERIENCE: 

• Two years of office management or technical experience is required.  Work related experience should demonstrate a high level of organizational skills, ability to adhere to regulations, aptitude for paying attention to detail, and use of IT software and equipment.

Education

• High School diploma is required.