Job Overview/Summary: 

• We are looking for an enthusiastic Information Security Analyst to join our Security Operations (SecOps) team. This role is primarily operational and involves monitoring security information and event management (SIEM) systems, supporting investigations of security incidents, running basic vulnerability scans, and assisting the service desk with security-related queries. The ideal candidate is eager to learn and grow in the field of cybersecurity, with a basic understanding of security tools like Microsoft Sentinel and ServiceNow.

Major Responsibilities: 

Cyber Incident Response and IT Security 

• Monitor the SIEM to identify and escalate potential security incidents.
• Assist with investigating security events reported by the service desk or managed security service providers (MSSP).
• Conduct routine vulnerability scans using tools such as Qualys and assist in addressing identified vulnerabilities.
• Support the service desk by providing basic guidance on SecOps processes and procedures for initial triage of security events.
• Help compile and report operational metrics to highlight trends in security threats and control effectiveness.

Security Monitoring and Threat Detection

• Utilize the SIEM for basic threat detection and assist with incident response.
• Support the IT service management (ITSM) platform for efficient ticket management.
• Assist with social media threat monitoring and protection tools.

Training and Continuous Learning

• Stay updated on the latest cybersecurity trends and threats.
• Assist in testing the organization’s systems to identify vulnerabilities and support the remediation process.
• Participate in training sessions to enhance personal cybersecurity skills.

Key Working Relationships: 

• Position Reports to: Manager – Security Operations
• Position directly supervises: NA
• Indirect Reporting: Director, Security Operations and Engineering Team
• Other Internal and/or external contacts: 
• Internal: IT staff across regions, HQ and Nairobi iHub, Safety and Security Team

Job Requirements: 

Education

• Bachelor’s degree or equivalent professional experience. Prefer degree concentration in: Computer Information Systems, Management Information Systems, Computer Science

Work Experience 

• Min 2 years in IT service desk support, 1 year in a global organization

Demonstrated Skills and Competencies

• Strong knowledge of Network and System technologies, ITSM ticketing system.
• Ability to analyze complex technical issues and provide actionable recommendations.
• Excellent verbal and written communication skills for training and reporting purposes.
• Certifications: Relevant certifications such as CompTIA A+ are a plus.
• Experience: Previous experience supporting an operational information security role is highly desirable.

Language Skills:English required; French and Arabic a plus

Certificates or Licenses: CompTIA Security+ or similar entry-level certifications are a plus but not required.

Working Environment:Hybrid, including remote and standard office work environment.

Travel: N/A