About the job:

This is a full-time on-site role for an Information Technology Assistant at COSCO SHIPPING LINES (KENYA) LTD in Mombasa. The IT Assistant will be responsible for providing technical support, troubleshooting IT issues, printer support, and utilizing analytical skills to enhance operational efficiency.

Key Responsibilities:

• Provide basic troubleshooting, repair, and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems
• Act as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns
• Install software and install, and repair hardware and peripherals
• Manage the telephone system i.e. create new users, maintain and publish telephone lists, and troubleshoot issues
• Assist with office moves, including cabling and moving IT equipment
• Maintain an accurate asset register of ICT equipment
• Set up and configure desktop computers, peripherals, and accounts and assign security levels
• Maintain systems, databases, and web pages
• Administer user accounts
• Design, produce, and maintain basic IT-related reports
• Set up and submit production jobs and edit and debug computer output
• Transfer computer files between platforms
• Modify, edit, and create common document formats (e.g. HTML, CSS, word processing, spreadsheet).
• Contribute to unit goals by accomplishing related duties as required.

Required Qualification, Experience & Skills

• Bachelor’s degree in computer science
• Four years of experience in IT
• Professional certification is an added advantage
• Project management experience
• Deep knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools
• Excellent interpersonal skills
• Ability to maintain confidentiality of company information