Job Summary

The Information Technology Assistant will be responsible for providing assistance to staff on IT issues and acting as a liaison between staff and the technical escalation team.

Duties and Responsibilities

• Provide first line response for users requiring assistance with IT issues and respond to requests for technical assistance by phone, email and/or using a help desk management system;
• Track issues to resolution updating the internal knowledge base and/or communicating learning’s with relevant business units;
• Act as a liaison between staff and technical escalation teams;
• Manage corporate accounts for services and contracts obtained from IT service providers;
• Perform IT inventory management;
• Planning and scheduling clean-up jobs on Performance Maintenance contracts and in addition performing performance maintenance of all computers;
• Support health facilities supported by CIHEB-Kenya in IT related issues including training of staff on IT issues; troubleshooting of computers and related peripheries; handling networking issues; basic repairs for site computers, printers and related peripherals

Requirements

Qualifications and Experience

• Bachelor’s degree in Computer Science/Information Technology/Information Systems
• 3 years’ relevant experience

Professional Qualifications

• Microsoft Office Specialist Training
• Microsoft Certified Systems Engineer (MCSE)
• Microsoft Certified Technology Specialist (MCTS)
• Microsoft Certified Technology Specialist
• Cisco Certified Network Associate (CCNA),

Skills

• Excellent communication and interpersonal skills
• Excellent problem solving skills
• Ability to work well under pressure
• Flexibility and time management skills