13 Dec 2024

Information Technology Business Partner at The Coca-Cola Company

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Job Description

The Coca-Cola Company, which is headquartered in Atlanta, Georgia, is an American multinational beverage corporation, and manufacturer, retailer, and marketer of nonalcoholic beverage concentrates and syrups.

Information Technology Business Partner

Key Purpose Statement

The Information Technology Business Partner will be mandated with:

  • Establishing and maintaining a productive working relationship with the business function in ensuring that IT services align with and support business objectives.
  • Efficiently manage and resolve business function/area IT issues, whilst achieving high user satisfaction, minimal disruption to business operations and adherence to IT governance and security protocols.
  • Identifying opportunities for process improvements within the business function/area and implement technology solutions that drive efficiency

Key Duties & Responsibilities    

  • Effective IT-Business Collaboration: Establish and maintain a productive working relationship with the business area, ensuring that IT services align with and support business objectives.
  • Seamless IT Service Delivery : Efficiently manage and resolve business function/area IT issues, achieve high user satisfaction scores ensuring minimal disruption to business operations
  • Service Quality and User Satisfaction : Maintain high levels of satisfaction among end-users within the business function/area through responsive and efficient IT service delivery
  • IT Security and Compliance : Drive and ensure IT governance and security within business function/area to ensure compliance to regulatory requirements and audit standards
  • Enhanced Process Efficiency : Identify opportunities for process improvements within the business function/area and implement technology solutions that drive efficiency

Skills, Experience & Education    

Qualifications:

  • A Bachelors Degree in Information Technology, Information Systems or a related field
  • A post graduate qualification will be advantageous
  • Relevant certifications (e.g., ITIL, Agile) will be advantageous

Experience:

  • 12+ years in IT, with 2+ years in a business-facing IT role
  • Experience in IT operations, service management, or project coordination within a complex organizational structure

Skills:

  • Ability to analyze and resolve issues within the assigned business function/area, balancing both tactical and operational requirements
  • Strong interpersonal skills to collaborate effectively with stakeholders and manage expectations within the business function/area
  • Familiarity with IT service management practices, incident resolution, and root cause analysis
  • Basic project management skills to support IT projects and process improvements within the business function/area
  • Understanding of IT compliance, data privacy, and security standards to support business function/area adherence to policies


Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date :January 13, 2025





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