The Danish Refugee Council (DRC) is a humanitarian, non-governmental, non-profit organisation founded in 1956 that works in more than 30 countries throughout the world.

Overall purpose of the role: 

Provide additional technical support required to maintain a standard level of service to the office and be the main point of contact for IT related issues in DRC Kenya Eastleigh field office in Nairobi for a duration of 6 months. The role will be responsible for planning, development and implementation of hardware, software applications, programming & systems network and integration of a management information system or enterprise network in coordination and consultation with the DRC IT Officer.

Responsibilities: 

• Install and configure computer hardware, authorized software, systems, networks, printers, and scanners.
• Liaise with the Country MIS Coordinator regarding issues/faults in a timely manner.
• Offer technical support to all end users of hardware & software issues.
• Ensure that company data is safely backed up to OneDrive and SharePoint.
• Daily monitoring of servers to for optimal performance,100% uptime and availability of systems.
• Maintain, improve, and ensure healthy back-ups of beneficiaries’ database.
• Generate monthly systems usage reports.
• Oversee software and network security.
• Undertake simple development tasks on the Information Management Systems as assigned from time to time.
• Continually perform preventative maintenance.

Requirements

Experience and technical competencies:  

• At least 1 Year Experience in fast paced organization.
• Have HTML, PHP-MVC, JS and CSS coding background.
• Knowledge of CodeIgniter framework will be an added advantage.
• Basic understanding of relationship database including MySQL.
• Basic understanding of Linux (Ubuntu) and Windows 10 support.
• Knowledge of and competence in Microsoft operating systems and Microsoft 365.
• Attention to detail with an excellent analytic and research background.
• Cheerful, articulate, positive attitude and eager to learn.

Education: 

• Bachelor’s degree in Information Technology or other related field from a recognized institution
• Certification in computer networks (CCNA, N+, etc)

Languages:

• Fluency in English and Kiswahili.