Corporate Staffing Services is a leading recruitment agency in Kenya providing complete recruitment services. In the last ten years we have been partners to local and foreign businesses looking to hire Kenyan professionals. We have recruited for diverse clients in different sectors and industries.

Summary

Our client is a leading paper packaging manufacturer in Kenya and the East Africa region. They seek to hire a Direct Sales Representative who will respond to walk-in customers, attend to customer inquiries through social media i.e. emails, WhatsApp, Facebook, Instagram, X (Twitter) etc. by providing product information, price and delivery timelines.

Responsibilities

• Answer customers’ questions about products, prices, availability and product uses.
• Meeting daily, weekly, and monthly sales targets
• Handling customer complaints in liaison with quality and production to provide timely feedback on the complaint raised.
• Preparing and sending quotes and proposals.
• Build and maintain relationships with clients and prospects
• Collect and analyses information and prepare data and sales reports
• Liaise with Dispatch/ sales admin to ensure goods are delivered to customer on time.
• Consult with clients after sales or contract signings to resolve problems and provide on-going support.
• Any other duties as and when assigned by the Management from time to time.

Requirements

• Diploma Sales & Marketing or any related field.
• 3yrs experience in an industrial manufacturing process environment (for entry level).
• Experience in paper industry will be an added advantage
• Proficiency in Microsoft Office.
• Self-starter with high sense of responsibility
• Excellent written and verbal communication skills among all levels in the organization
• Ability to understand and resolve customer and process related problems
• Product Knowledge
• Proven customer support experience
• Achievement of individual monthly targets
• Customer retention 80% total outlet purchases every month.
• Customer recruitment (2 per month).
• Collection within credit terms.
• Reactivation of Dormant accounts (1) per month.
• Customer Service Relationship Management.
• Prepare weekly, monthly reports.
• Able to communicate in a clear and understandable manner
• Conflict resolution and problem-solving experience
• Ability to multi-task, prioritize and manage time effectively
• Positive Attitude
• Ability to Work Under Pressure