Key Responsibilities

The Instore Bakery Lead is a core member of the team. S/he has accountability for the following: PROCESSES:

• Championing customer service programs to meet or exceed customer expectation.
• Ensuring that the set operational standards and good manufacturing practices are met consistently and in a professional manner.
• Producing and presenting accurate prescribed reports (Production, Sales and Inventory) and any other as requested.
• Contributing in setting of budgets for the Instore channel and ensuring achievement of the approved budget.
• Monitoring market trends and proposing response actions for the benefit of the business.
• Maintaining professional and healthy relationships with third party host customers and service providers.
• Ensuring effective timely resolution of any complaints or issues raised by any stakeholder (consumer, customers, staff etc).
• Manage operational costs in the channel to within budget.
• Ensuring compliance with all Company policies and procedures.

HUMAN RESOURCES

• Managing all staff assigned in the channel including ensuring approved manpower availability, conduct, training and performance.
• Identifying staff developmental needs and recommend intervention requirements.

MATERIALS

• Manage (plan, organise, control) inventory for each outlet and resolve any variances.
• Forecasting and coordinating acquisition and delivery for all instore Bakeries raw materials and follow up orders with Central bakery stores and procurement to meet agreed standards, deadlines and stock holding limits.
• Conducting stock take regularly as prescribed, to identify any variances early and take effective corrective and preventive actions to mitigate further deviations.

MACHINES/EQUIPMENT

• Ensuring all machines and equipment are maintained in a hygienic condition by regular cleaning and correct storage.
• Ensuring that planned maintenance is executed as per agreed schedule in all outlets.
• Ensuring that corrective maintenance is executed promptly, where required.

ENVIRONMENT

• Ensuring that general appearance (including décor, floors, equipment, displays) of each outlet meets set standards.
• Enforcing a high standard and culture of housekeeping in all outlets.
• Implementing effective promotional and seasonal displays.

Skill & Experience

• Self-Motivated and proactive with a high level of compassion, empathy, and integrity
• Requires working knowledge of baking and FMCG consumer-facing sales or merchandising. Minimum 2 years’ experience
• Strong communication skills, collaboration ability, teamwork and proven ability to deal effectively with and resolve conflict and confrontation. A pleasant personality and able to communicate well with others and staff at a higher level.
• Must have knowledge of product variety, bakery standards, perishability, food safety, safety and sanitation procedures and department policies and procedures.
• Understand operation of relevant electronic devices and computer software.
• Knowledge of Organizational Effectiveness and Bakery operations Management, standard operating procedures and policies.