Key Responsibilities

• Handle 100+ intake-related requests daily.
• Follow up with clients regarding signed retainers, W-9 forms, and other required documentation.
• Conduct client outreach to obtain missing information and required signatures.
• Review and audit intake documentation for accuracy, completeness, and compliance.
• Proofread client-facing documents and intake materials.
• Review recorded intake calls to collect missing information and support quality control initiatives.
• Scan, upload, organize, and maintain case documentation within case management systems.
• Prepare, print, scan, and mail legal correspondence and drop letters.
• Assemble client care packages and other administrative materials.
• Maintain accurate client and case records within internal systems.
• Collaborate closely with intake and legal teams to ensure timely case processing.

Required Qualifications

Education

• Bachelor’s Degree required.
• Must be currently pursuing or have completed studies in Law, Legal Studies, Paralegal Studies, Political Science, Criminal Justice, or a related field.

Experience

• Experience working within a law firm is required.
• Previous experience in intake, legal administration, legal support, case management, or client services is required (at least 1 year).