The African Guarantee Fund for Small and Medium-sized Enterprises (AGF) is incorporated and licensed in Mauritius as a limited liability company and has its office of operation in Nairobi, Kenya. Its products and services provide financial institutions with the means which they can leverage in bringing their African SME financing interventions to the required scale.

Position Summary

The IT Intern will provide IT Support to the staff of the organization. They will install and configure computer systems, diagnose hardware and software faults, and solve technical and application problems.

Major Roles and Responsibilities

• Respond to user requestsfor service, troubleshoot problems, and help develop solutions.
• Installing and configuring computer hardware and applications.
• System and network maintenance.
• Providing support, including procedural documentation and relevant reports.
• Supporting the roll-out of new applications.
• Prioritizing and managing many open cases at one time.
• Record activities, solutions, and other responses to requests for service.
• Assist in maintaining inventory records and documentation for equipment.
• Rapidly establishing a good working relationship with employees and other professionals, e.g., suppliers.
• Testing and evaluating new technology.
• Keeping up to date with the latest technologies.
• Perform other duties/projects as assigned.
• In addition to the above duties, the IT intern may be required to perform other related or unrelated duties based on the company’s needs.

Requirements

Academic and Professional Qualifications Required

• Bachelor’s degree in Computer Science/Information Technology
• Information Technology Certifications (e.g., CCNA, Microsoft Certifications, CompTIA A+, Network+)
• Proficiency in Microsoft Office programs (Word, Excel, PowerPoint, etc.).
• Proficiency in Windows Operating Systems (Windows 10, 11, Windows Server, etc.).
• Should have sufficient skills in networking systems and computer problem-solving.

Desirable skills, knowledge, and experiences

• Good planning and organization skills.
• Prioritize tasks and efficiently manage time.
• Attentiveness to detail.
• Excellent communication skills – written and verbal.
• Team player with strong interpersonal skills
• Must have strong analytical skills.
• Ability to respond effectively to inquiries and issues.

Eligibility

• The position is open to bilingual French and English speakers from any African country.

Terms of Offer

• The African Guarantee Fund for Small and Medium-sized Enterprises (AGF) is an equal opportunity employer and offers a regionally competitive salary with an excellent benefits package. AGF prides itself on its collegial, supportive and gender sensitive working environment and believes that staff diversity promotes innovation and excellence.