About the role

Ampersand E-Mobility is growing very fast and needs someone who will provide fast and useful technical assistance to the IT department. S/he will answer queries on technical issues and offer advice to solve them.

An excellent IT Officer must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

Major Duties and Responsibilities:

• Provide end user support in resolving technical equipment
• Provide support, configure, maintain network connectivity for end users to ensure the network is fully operational
• Perform basic system security functions including installing software, securing and monitoring access to end users to ensure they are properly identified, authenticated and authorized.
• Install and assist in performing minor repairs to hardware, software, and peripheral equipment, following design or installation specifications to ensure users are facilitated
• Set up new employees in a timely manner to ensure their equipment, account are functioning properly and also provide access to relevant systems
• Keep record of user support requests for reporting and performance analysis
• Submit timely reports on major hardware and software issues to ensure such are addressed in a timely manner
• Maintain the database of users and the equipment assigned to them to ensure that the asset register is kept updated
• Evaluate new hardware and software on purchase to ensure compliance with the company requirements
• Provide recommendations for the procurement of IT related equipment/software required by the company

Other responsibilities

• Develop and maintain knowledge and professionalism.
• Keep abreast of current developments in the company and IT industry.
• Remain current with the company’s technological requirements and new developments in the industry.

Minimum requirements

• A degree in Information Technology or equivalent
• Have a good grasp of IT equipment like routers, switches, laptops, etc
• Good understanding of computer networks
• Possess strong IT support skills
• Problem solver
• Enjoy helping people
• Attention to detail