16 Jan 2020

Intern – Customer Experience & Moderation Executive at Ringier One Africa Media

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Our Vision

We build Africa’s most valued marketplaces.

Your Mission in our Vision

  • Ensure the highest level of satisfaction from user inquiries
  • To perform consistently and provide timely, accurate and professional service at each and every user touchpoint.
  • Help curate high-quality listings which both buyers and sellers can trust

Reporting into

Customer Experience & Moderation Manager

Key Responsibilities

  • Respond to customer inquiries from all communication channels
  • Resolve problems encountered by users and provide help and advice on using PigiaMe’s services
  • Keeping accurate records of discussions or correspondence with customers;
  • Ensuring customer satisfaction by responding to customers in a timely manner and within the departments SLA
  • Upselling and cross-selling PigiaMe products to clients.
  • Review listings requiring moderation on a regular basis and approve and reject according to PigiaMe’s quality standards
  • Review online listings on a regular basis to identify any listings online in error and correct
  • Provide feedback to Product on user education gaps, auto-moderation issues, etc to help build the best product possible
  • Work with the Product team to conduct user research as needed
  • Other duties as assigned by the CX Manager or Company

Key Relationships

  • Management Team
  • Product team
  • Employees
  • External customers and merchants

Key skills and competencies

Skills:

  • Strong proficiency in MS office, especially in Excel and PPT
  • Strong proficiency in English, both verbal and written

Competencies:

  • Experience working in a call center is an added advantage
  • Outgoing personality, strong interpersonal skills, networker
  • Creative problem solver
  • Has attention to detail, punctual
  • Is accountable, has a sense of responsibility

How to Apply

Interested candidates should send their resumes to [email protected] with the title of the vacancy as the subject of the email.

Any application that will lack the job vacancy title will not be considered






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