Duties and Responsibilities: 

• Install and configure computer hardware, authorized software, systems, networks, printers, and scanners.
• Liaise with the Country IMS Coordinator regarding issues/faults promptly.
• Offer technical support to all end users of hardware & software issues.
• Ensure that company data is safely backed up to OneDrive and SharePoint.
• Support conducting digital skills training for the youths at the DRC Eastleigh digital workspace and provide weekly reports on the training.
• Daily monitoring of servers to for optimal performance,100% uptime, and availability of systems.
• Maintain, improve, and ensure healthy back-ups of beneficiaries’ databases.
• Generate monthly systems usage reports.
• Oversee software and network security.
• Undertake simple development tasks on the Information Management Systems as assigned from time to time.
• Continually perform preventative maintenance.

Experience and technical competencies:  

• At least 1 Year Experience in fast paced organization.
• Have HTML, PHP-MVC, JS and CSS coding background.
• Knowledge of CodeIgniter framework will be an added advantage.
• Basic understanding of relationship database including MySQL.
• Basic understanding of Linux (Ubuntu) and Windows 10 support.
• Knowledge of and competence in Microsoft operating systems and Microsoft 365.
• Attention to detail with an excellent analytic and research background.
• Cheerful, articulate, positive attitude and eager to learn.

Education:

• Bachelor’s degree or Diploma  in Information Technology or other related field from a recognized institution
• Certification in computer networks (CCNA, N+, etc)